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Question

Cannot access uninitialized variable.

  • May 27, 2025
  • 3 replies
  • 12 views
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I can't preview any files that were shared with me at all.  I can download them or open with adobe on my computer but cannot preview.  I have tried

- signing out and back in
- closing the tab and opening a new tab
- closing the web page and reopening
- using safari and google chrome
- disabling any plug ins
- cleared my cache
- coming back the next day
- computer is too old to update but it has worked fine on this computer up until now
- have not tried a different computer, but as said, this one has worked fine for the last 6 months using box on and off

The only thing that changed was being granted access to this new file.

 

    3 replies

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hi Makena, 

    Welcome to Box Community and glad to assist!

    Looks like we need a few information regarding this issue, 

    • Can we obtain a screenshot of your error? You can use this Community post to attach your screenshot. 
    • What is your permission in the affected file? 

    To confirm your access level in a single file:

    • Locate the appropriate file
    • Click the Collaboration Icon to the right of the file name.

    To confirm your access level in a folder:

    • Open the appropriate folder.
    • You will see a list of collaborators in the right-hand sidebar.
    • Click a collaborator's name to to view all the collaborators in this folder.

    We'd love to further assist! 

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Hello,

     

    Here is a screenshot of the error.  I just double checked my permissions and I am non the list of collaborators as an "editor".

     

    Thank you!dsj01J1TRPC8CB5NPE7TBTQCK6CQY.png

    C
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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    I am experiencing this exact same problem, even with files I am the owner of. I have cleared the cache and cookies and do not understand how to solve this issue.


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