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I am having the same problem as others on this forum. When I try to create a strong password so that I can access the folders my colleague shared, I get the "There was a problem changing your password." error. I have tried all the troubleshooting suggestions, but none of them work. I need to access these folders as soon as possible, so please help!
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Hi Mark, 


Welcome to Box Community and glad to assist! 


To reset the password for your Box account, follow this process:


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.

    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.

Thanks for posting! 

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