I am having the same problem as others on this forum. When I try to create a strong password so that I can access the folders my colleague shared, I get the "There was a problem changing your password." error. I have tried all the troubleshooting suggestions, but none of them work. I need to access these folders as soon as possible, so please help!
Question
"There was a problem changing your password." account created through Google Account
Hi Mark,
Welcome to Box Community and glad to assist!
To reset the password for your Box account, follow this process:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Thanks for posting!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.