Support Forum

I cannot access my Box account when I use Microsoft Edge. I can only access my account using Chrome. Is this normal?

I got a new phone and my authenticator app has removed BOX. Now I am locked out of all of my client accounts. How do I reset this??

External collaborator gets error if login credentials are invalid How can I log in?

Deleting files does not recover space.They have also been deleted from the Recycle Bin.

I find it really frustrating that if a colleague sends me a link to a document which (obviously) opens the file in Box Web, I can't find out where it is stored without copying the file name and searching in Box Drive. Surely there should be a way of finding out the document location from Box web? I can't see any way to do this but maybe I'm missing something? It's not a massive deal, but it is a regular irritation for me and many of my colleagues.

Hello, Could I get some help emptying my trash on Box? I have deleted all items from my trash, but my storage capacity is still maxed out. Thank you for any help you can give!

We received an inquiry from our customer regarding Box. When logging in, they are prompted for a two-factor authentication code, but they don’t remember setting it up, and the code doesn’t seem to arrive on any of their devices. Please provide a solution.Thank you for your support.Best Regards,

I was charged $60 today for an account that I did not sign up for. I do not use this service. Customer service is telling me flat out that this is MY problem. This is incredibly poor business practice. I would like a refund, as I did NOT consent to this charge. 6/24/2024

I am being charged 10x the price I was quoted for the starter plan. I need help with making sure my account is updated to charge the proper amount on a monthly basis!!!!

Does anyone know of a why to sync a Box folder to OneDrive (or Sharepoint).  I am needing to collaborate with an outside team that does not use Box.

Dear team, I had deleted all files, removed access but still storage showing full please help..

An employee in our company moved a folder which includes a lot of sub-folders and files by mistake. After that, nobody can delete the moved file including sub-folders and files. Are there any good solutions ?

My storage limit appears to be full even though I deleted (and emptied trash) of nearly every file. Please help. 

An invited collaborator in another country received the following error message when attempting to sign up: Hmmm ... can't reach this page .... It looks like the webpage might have issues or it may have moved permanently to a new web address. ERR_TUNNEL_CONNECTION_FAILED. Any suggestions? Thanks

Is there a way I can find out if the people I shared the link to my file, has opened or viewed the file? I set up the link as "view only"  

Invitee not receiving invite by email

For our pursuit folders, we want to be able to find our latest pursuits/proposals that each of us completed recently.  We cannot find a way to do this in windows explorer and online, tags and collections are unique to the user.  We are not able to search by 'modified by' on box.com, only the 'owner' of box.com (which is a single user) - not the 'owner of the file.'  Has anyone been able to figure out a solution to this?

Hello. I have emptied my box and my bin completely 2 days ago and it still shows almost full with 8.3 Gb. What can I do?

Good Day, I noticed today after logging into my Box Drive account all of my files I could previously access are gone. I had last accessed 15 days ago however today they are no longer able to be retrieved. Trash is empty and my usage shows "0B of 10 gb used" . What am I missing ?

I had logged off. Just saw this hours later! Message said to notify you.   Patricia P Pierce <personal informatio-redacted>

Hi How can I get a QR code for the app ? 

When I save files from Microsoft word to box via my desktop I'm met with the following error message: Further, when I try to create a folder in box drive, I'm met with the following error message:   So far I've: - restarted the computer - deleted and redownloaded box from my computer - Created a new profile to re-download box  & I'm still being met with this. I can save to box online but once box is downloaded, that's where I'm getting issues. Any assistance could be greatly appreciated. - Carter McClung  

I permanently deleted a folder by name (2415600074) in the month of April by mistake from my Company's box account. I desperately need to restore them. Please can you help me?

I'm on Enterprise trial plan, but cannot find Hubs in Enterprise Settings > Content & Sharing > Hubs to enable it. When I search for it in the search bar, it says "This feature is currently unavailable." This was the reason I signed up to try Box. Any tips on how to get it to work?

2段階認証は変更できません。現在の認証方法を削除しても、別の方法に設定を変更することはできません。 〇認証アプリ→QRコードが生成されない(下画像) 〇SMSテキストメッセージ → 電話番号が無効です。〇メールアドレス→メールアドレスが無効です。また、バックアップ コードは生成されません。バックアップコードを3回使ってログインしたので、もう全くログインできなくなってしまいました。私は何をすべきかについていくつかのアドバイスをいただければ幸いです。