Support Forum

Even if you delete everything, the storage capacity will not decrease. Please check

I upgraded my plan because i needed more space.  I lost all the old users

I need the same report for my Higher Education institution for approve to use Box. Can you have a member from your Product Support team reach out to me as well. thanks

Ho un secondo account qui su box a cui non accedo da molto tempo. Mi dice che la password è scaduta e devo resettarla ma non mi arriva nessuna mail per il Reset della password. Potete aiutarmi? 

I have an end user who is on Windows 10 Education. Every time she reboots, she can no longer access Box Drive, neither through Windows Explorer (the icon is still there but has no contents), nor through the desktop icon that is automatically created during installation. This was an issue in your other post but there was no solution offered. Help!!

1)Why can't I as an admin do this from the console? 2)Where does the user need to go to request this?

i’m always getting this 405 method not allowed when hitting that api

Can I automatically log a user out of Box following a Shield Suspicious Location alert? 

I have about 12 GB of files that I uploaded to box. Box is showing that they take up only 3GB or so. What accounts for the difference? I want to make sure everything is backed up! Thanks.

I need to give 90+ people access to a box folder. They are all collected in one distribution email list. Is it possible to grant access to the entire distro list for all individuals to have access to the box folder? 

Hello, I signed up for the box and someone deleted the videos and photos. My account says 7GB full out of 10GB available. I can't see the files. I see only one folder CZ 600 video raw materials_NEW. Where they went wrong?

I get a Blank white screen upon login. Tech support has bailed on me. I am using a ThinkPad / Windows. Anyone out there to help?

MFA/2FA for my account is broken. Unable to remove current MFA. Unable to add new MFA. Can only login with recovery codes.   

I need the general security management report and policies that are implemented by Box.  I have a customer asking for that information. Could you please send me a copy of your SOC report?

Howdy - if you are receiving the below error message when opening ANY Box files, note that it is in regards to this error: https://admin.microsoft.com/#/servicehealth/:/alerts/SP843810 (accessible via the Office365 Admin Console)   The full details as of today: Issue ID: SP843810Affected services: SharePoint OnlineStatus: Service degradationIssue type: AdvisoryStart time: 31 Jul 2024, 09:41 BST User impactUsers may incorrectly receive a security warning prompt when opening Excel files in SharePoint Online. More infoMore specifically, users may incorrectly receive a security prompt when opening Excel files in the Excel app within SharePoint Online. Also, affected users may see the f

Hi, as others have posted, I get a blank screen upon logging in. I've cleared cookies and cache and tried a few browsers. Nothing is working. I can use my phone app fine

Box syncs to a data drive on my PC. That drive recently failed and I had it replaced. The tech working on the system was able to recover most of the files, but could not copy them to the new drive into the Box folder.Once I restarted the PC at home and activated Box, that folder became active on the new drive. I copied all those recovered folders into Box. Now Box is struggling to sync everything.So my question is - does it see those as 'new' files? Would it be easier to simply uninstall Box from this PC and reinstall it and re-download everything? That seems like a waste, but the PC has been trying to sync for over a day and say it's got over 150,000 files still to sync.

I have used no more than 10GB of storage, but Box says I have used over 25GB. Also, the app doesn't give a breakdown of what files and folders are taking up the most space.

User Name: Ken Fioretti User email: <personal information - redacted> thank you!

When  I signed up for MFA, the recovery codes did not generate.  There was an error.  How do I get recovery codes?

Hi,   A new user at our company who I was able to set up as a managed user is not receiving the activation email from Box with the activation link in it. The email is not stuck in his junk or SPAM folder.   Please look in to this issue.

We have a new user added. On our side, she is ACTIVE but she never got the invite or confirmation email, so she can not log in to BOX. how we can resolve this issue? 

We are currently trying to migrate the Admin account from Mindy Ratajczak's account to Charlotte Tang's account. I have the login for Mindy's account and I have begin the process of moving the admin account following the listed instructions that were previously provided. When I triggered the change it forwarded an email to Mindy's email, asking to verify the permissions change. When I tried to accept it from her account it told me her account was not able to approve the transfer. I reached out to Charlotte Tang and she says she has not received any emails from Box in regards to a permissions change. I need someone to look into this and please assist in ensuring we can have the rights transferred properly. Thank you!

The owner has shared a file but it will not allow access to see.

Hi Support Team, Could you please help to respond how do I reply to comments posted in a word document? example as below: