Support Forum

I'm sorry, but I'm replying while translating on my computer, so I apologize for the fact that the sentence is difficult to understand. We would be grateful if you could contact us as soon as possible. Thank you.

Hello, the page shows me that 51,2 GB of 50 GB are used. But it shoudl be around 1-2 GB. I deleted  a lot of files and emptied the trashcan, but the space is still marked as used. Please run the script to fix it. Thanks in advance Greetings Damien

Getting this error when trying to interact via the API. It has been working fine for months then today at 5 pm all access stopped. Any ideas?

I am the administrator for an enterprise account, and I am trying to reset a user's 2FA after they replaced their phone. However, I do not see the option to do so anywhere on the admin portal. What are the steps I need to take to reset this user's 2FA?

We attempted multiple but are still encountering issues. We are now trying with a Myanmar Visa account. Kindly let us know whether this is acceptable. Thank you. Best regards,Hnin

How do Relay variables work and what are the available options. I have a task triggered by a file upload for a new starter and want to include the new starters name in tasks. Otherwise the task assignees would not know which new starter to work on, thanks.

I install Box Drive, click Log In  and it takes me to my browser to log in, I log in and it says Launching Box Drive and shows me the Log In screen again. I tried uninstalling and deleting the App Data and the Reg Key. Still cannot log in to Box Drive.

My folder that is named All Files has no files. But my folder says 「121.0 MB/10.0 GB used」. Please clear my folder capacity. Then make my folder「0 MB/10.0 GB used」.

I have two laptops. One of them (office machine - Windows 11) works well with keeping my work up to date, but when I use the second laptop (home - Windows 10), it will not show changes made earlier in the day at the office. Likewise, if I work on my home laptop, that work will not be available when I sign on at the office. Based on info I read in this forum, I deleted the Box Sync application on both machines. The three startup apps are Box, Box edit, and Box Local Com Service, and they are enabled on both machines. Should I delete the Box location on the home computer and let it re-load that content? There are a bunch of files in my unsynched folder that I am sort of afraid to delete because I don't know what I might have done in the last month at home that did not sync. While I can rename the folder and not lose them, I would still need to go back and compare each individual file.  I have tried reading all the advice but am not getting a solution that seems to work. 

Hello,   A colleague who were qualified as "owner" of a specific Box folder (name : CZZ2733 - PAOLAO), wanted to transfer me this status but transfered by accident to one of my previous email address that is unvalid as of now and switch its own email to an "editor"     We would appreciate to recover its account as "owner". Thank you !  Name of the user : Pierre Haas Email of the user :personal information-redacted Date they were deleted : 26/08/2024 Marie Courteille

Dear Team, Can you please reset my box, confronting space issue even after deleting all the files.

Hi,  I'm a Business plan user, and trying to figure out what I can do with box solution on Salesforce right now. So far, I have done all the initial configuration, and can manage box folders on the record page. The next thing I want to do is to build a Salesforce workflow to create a box folde automatically when a record is created. However, the pre-made apex classes are not working on my workflow. It reports either "field validation error" or "Default credential cannot call box API", but I cannot find any mistake in workflow. Is this because those apex classes are out of Business plan scope?

I've deleted all my content, but it says that is has 8.1 GB in use.   Thanks in advance

I have a shared folder with a few files. Just found out one of them is gone, and can't be found in my trash dir. How to check the history of this file and recover it? 

How do i batch sign multiple documents at once.

many critical folders disappeared from my Box and they are not in trash. How can I restore those?

Been locked out of my account with critical information on it because it's saying I need an authenticator code, but I never set one up. There's no number to call or no-one to contact. How can I get my account back urgently?

Hello, is it possible to georeference files and show them on a map? For example, we would like to be able to search for past complete projects on a map and see what precedents we may have in geographical proximity.

I am only using a portion of my quota but am unable to restore even a single file from the trash as it tells me I am over the limit. 

Hi there, My boss has a BOX account that he pays for with his credit card, but the account was set up by his admin who no longer works at our company (the email used doesn't exist anymore). We need to have the account ownership transferred to my boss. Please let me know how to proceed. 

Can you help me to run the script to adjust it please?   Thank you

Even though I haven’t set up two-factor authentication, I’m being asked for it when I log in.

I opened a Box account yesterday for my employer, however, the account was created with an incorrect email.  I opened a new account today and would like to transfer the folders and files from the old to the new.

Hello- we've noticed with the last update that when you search, it defaults to search within the current folder rather than all of Box. Is there a way to change that default back to search within all of Box?   Thank you!

Hi Box, After removing files from my free account the free storage space is showing as incorrect, please check and fix. thanks