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Introductions and general questions relating to Box

471 Topics
thomasdeely Box
thomasdeely BoxSr. Community Manager
asked in General
How do I enable Box AI?

You can find instructions on how to enable Box AI here. 

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thomasdeely Box
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Join the Box Hubs beta

We’re excited to announce the Box Hubs beta —  Box Hubs is our new intelligent portal solution that makes content curation and publishing simple, no matter the file type or folder (or where it resides).With Box Hubs,  whether you’ve got 500 or 5000 documents, you can put the right content into the hands of the right viewers (from a small tiger teams, to your entire organization) when they need it.  See here for more details

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JenG Box
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JwillisNew Participant
posted in General
Box Relay & Templates

Hi! We use box relay everyday, most used example would be a folder is created in “Inventory” and then 5 sub folders are automatically created. I want to create document placeholders in one of the sub folders , example inside a sub folder is document 1, document 2, document 3. These are just placeholders for an employee to attach a document to. Is there a work around for this?

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JenG Box
JenG Box
JenG BoxParticipating Frequently
posted in Introductions
Hi! Jen Galvan, Sr. Director of Customer Success for the Central Region @ Box

Hello everyone, I’d like to introduce myself!🎤  Jen Galvan (she/her) 📍  Chicago, Illinois 💻  Sr. Director of Customer Success @ Box 💛  Helping customers realize the value of Box 🔮  Love working with analytics, AI (also really enjoying Box Hubs). Outside of work I love to spend time with my husband, three kids, 2 dogs, travel and read!

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JenG Box
HunterM Box
HunterM BoxNew Participant
posted in Introductions
Hi, I'm Hunter, a Customer Success Manager 😊

Hello everyone, would love to share some information about myself!🎤  Hunter McCoy (he/him) 📍  Austin, Texas 💻  Customer Success Manager 💛  I help with customers getting more deployed with their Box instance, answering questions, providing demos, and helping people get connected to other contacts 🎨  I am currently training for the JFK 50 mile ultra marathon, and am also an avid reader!

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thomasdeely Box
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NickAtBoxNew Participant
posted in General
Which level of admin access is right for you and your org?

Whether you’re setting up your instance for the first time or perhaps knocking the cobwebs off your older admin structure, Box offers a number of ways to assign responsibilities and access for just the right need.Below are some of the quick hit details about the nuances between the different admin levels. I’m curious how different admins in different industries or Lines of Business divvy up their roles. Let’s discuss! Admin RoleThe Admin role has the highest level of authority and access within your enterprise. Only one managed user can be assigned the Admin role, although one or more managed users can be assigned co-admin roles. Admins can:Access the entire Box Admin Console (Business Plans and above) Assign Co-admins, group admins and define Co-admin access permissions Log in to any user’s account (Business Plus and above plans only) Configure account-wide settings for sharing, apps, notifications, security and more Run reports to monitor account activity Run reports to audit changes

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vaddulaNew Participant
asked in General
Collaboarations Report

Hello!Has anyone worked on retrieving the Collaborations Report using Box API in Python and not from the Admin Console? If yes, I’m looking for possibilities to create the report and your knowledge/suggestions would be greatly appreciated!Thank you,Suvidha Vaddula

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thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
BoxWorks 2024 - in person!

Did you know BoxWorks is back in person this year!  Follow here to learn when registration opens.

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thomasdeely Box
thomasdeely Box
thomasdeely BoxSr. Community Manager
posted in General
Box AI Principles

Generative AI has become a hot topic, how is your organization think about this exciting new technology? See here for Box AI principles and we welcome your comments Box is committed to the following principles when using and providing AI capabilities in Box products.Full customer control of AI usage. We’re committed to ensuring that our customers maintain control over their own data and processes. Customers may enable or disable the use of AI and decide whether AI should be applied to their content. No training models using customer content without explicit approval. Box won’t train AI models using customer content without the customer’s explicit authorization (for example, if a customer wants to create a customized AI model based on some of their content, they will need to explicitly agree to allowing this application of AI to their content). Explanations of AI output. We provide users, wherever reasonable, with a clear understanding of how our AI systems work and the rationale behind

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thomasdeely Box
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LRay2229New Participant
posted in General
How to add users to Box Developer

Created a developer instance and want to be able to create user accounts. I see where we can add collaborators but I do not see users and groups to create new managed users to test with.

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rbarbosa Box
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arthurS20New Participant
posted in General
Remove Classification Enum Option

Hello, I would like to remove an option from a java classification. I use the following code: List<MetadataTemplate.FieldOperation> updates = new ArrayList<>(); delete.setOp(Operation.removeEnumOption); delete.setFieldKey(“Box__Security__Classification__Key”); delete.setEnumOptionKey(option.getKey()); updates.add(delete); return MetadataTemplate.updateMetadataTemplate(boxAPI.getAPI(), boxAPI.getScope(),Metadata.CLASSIFICATION_TEMPLATE_KEY, updates); but I get the following error: The API returned an error code [403 | q5q8oghr0krwv557.0be56fb8d3a04661fa87b95f7aa219311] forbidden - Template operation can’t be performed due to existing policies on the template. thank you in advance for your help

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eborisowNew Participant
posted in General
Add ability to discover basic file information from shared link

For our use-case, we have a shared link from our tenant and we’d like to find out some basic information about it: file id, owner id, etc. Currently, we can pull that information if we already know the user but we receive a 404 error when we try to access it with an admin account. Would it be possible to add that functionality? We’re currently using this method: BoxItem.Info itemInfo = BoxItem.getSharedItem(api, sharedLink, );

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pchristensen Box
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user249New Participant
posted in General
API Token Connection Error with Box

I am currently using a Box trial account and have connected the API to another application. However, the connection only works for about 1 hour before being lost. I would like to ask if this is the way Box’s algorithm works or a limitation of the trial account. Thank you for your help.

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rbarbosa Box
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infiblocksNew Participant
posted in General
Public key already in use. Please add a unique key.

I am integrating Box with Bubble.io , I have created a free personal account in Box. I created an app and used the JWT from Bubble to create an key. Since I could not find an enterprsie ID, I deleted the app and started again. I then created a new app and when I use the same JWT from Bubble., I get error message “Public key already in use. Please add a unique key.” Unfortunately its not possible to generate a new JWT form Bubble. Please advise : How to get an enterprise ID (is it restricted on personal plans?) How to resolve the error "Public key already in use. Please add a unique key". Best Regards

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rbarbosa Box
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user233New Participant
posted in General
It have a error when connect from salesforce to Box

the follow error how to solve? [Box Sign has not been enabled for your Box Enterprise ID. To enable Box Sign, please contact your Box account manager.]

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rbarbosa Box
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jessblaqNew Participant
posted in General
Using the "Mini Box MediaInfo Video Metadata Uploader" for image files

Hi, I’m able to get the mini-box-mediaInfo-video-metadata uploader to function and fill in metadata fields on images in my Box folder. Unfortunately, the type of metadata that it recognizes for image files isn’t complete. It doesn’t seem to capture metadata fields such as: Tags, Date taken, or any of the Camera specific metadata fields (among others). Is there a way to remedy this? Thank you!

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rbarbosa Box
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lu12334New Participant
posted in General
Issue with Invalid 'sub' Claim in JWT for Box Authentication(Auth Error)

I’m currently encountering an issue while attempting to utilize JWT authentication with the Box SDK in Node.js. Issue with Invalid ‘sub’ Claim in JWT for Box Authentication(Error: Auth Error: Please check the ‘sub’ claim. The ‘sub’ specified is invalid. [400 Bad Request] invalid_grant - Please check the ‘sub’ claim. The ‘sub’ specified is invalid.) Specifically, I’m trying to create a folder in my Box account programmatically using the provided code snippet. Despite verifying the accuracy of the JWT configuration file, ensuring that the JWT token has not expired, and confirming that the client ID and private key information are correct, I continue to encounter authentication errors. Additionally, I would like to mention that I created the application in the Box Personal Pro version, resulting in an enterprise ID of 0. Could this enterprise ID value be contributing to the authentication issue? Furthermore, even after creating another account with a free version, I’m still experiencing t

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rbarbosa Box
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ImoMsuafNew Participant
published in General
Non-Trusted Certificate preventing scheduled FTP connection -- Please help!

We use WS_FTP to schedule nightly FTP transfers to and from Box. Lately these transfers have failed, and I suspect (as well as hope) that the culprit is a Non-Trusted Certificate (see screenshot)! I need to remedy this quickly, because copying these files manually is setting me and others behind at work. I’m reluctant to “trust this certificate” as I’m filling in on this task (with others falling to my colleagues) for my CIO who is out on extended leave, and I’m not sure what potential liabilities I might expose my employer to. Is this something Box support can help me with? DigiCert, Inc. support was unable to address this issue and didn’t think I could do much about it either; they basically said Box would have to reorder and reinstall this certificate. Thanks, Ian

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rbarbosa Box
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box-secuvyNew Participant
posted in General
Give 1 User access to all my folders but not adding as Collaborator

I need to give one user access to all my folders without adding them as a collaborator. The main goal is to download files using the API, which requires “As User” access. Since the user needs access to the folders for this to work, I’m looking for an alternative method, possibly through groups or scopes.

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arthurS20New Participant
posted in General
Java sdk Classification

Hello, I’m using the java sdk to add an enum option to the classification. However, I can’t fill in the “classificationDefinition” and “colorID” arguments using the following code: public JSONObject addEnumOption(String enumOptionKey, String key, String classificationDefinition, float colorID) { JSONObject classificationObject = new JSONObject() .put("classificationDefinition", classificationDefinition) .put("colorID", colorID) .put("isTrialClassification", true); JSONObject staticConfigObject = new JSONObject() .put("classification", classificationObject); JSONObject dataObject = new JSONObject() .put("key", key) .put("staticConfig", staticConfigObject); JSONObject jsonObject = new JSONObject() .put("op", "addEnumOption") .put("fieldKey", "Box__Security__Classification__Key") .put("enumOptionKey", enumOptionKey) .put("data", dataObject); return jsonObject; }

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user259New Participant
posted in General
How to get direct link of my file using SDK?

I’m only getting the URL which is a direct download link and preview URL? how can I get the actual URL of the file? If its image file, I wanna get the URL with .jpg extension; not the preview or direct download ones

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pchristensen Box
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kellymayfrNew Participant
posted in General
N8n - no code platform integration errors

Hello! Has anyone used the no code platform n8n to create workflows? I am currently working on an image tagging workflow that would trigger when a folder is created in a specified box location, and then send those images to be tagged and then update the metadata being stored in a json file. When I create actions in the workflow like get files or get folders, I have no issues. But when I use a box trigger node to start the workflow, I get the following error message : Forbidden - perhaps check your credentials? Show Details Box Trigger: 403 - “”

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brian.lorraineNew Participant
posted in General
Sign Request API: Set the name of file

I have the box sign requests API working well (https://api.box.com/2.0/sign_requests). I specify a “template_id” in our request and when the user signs, the name of the file is the name of the template file with the date/time appended to the filename (e.g. “templatefile 2024-06-13 14:54:53.161503.pdf”) Is there a way to customize the name of the file that is created when the signing is complete? The sign_request element has a “name” object, but when I set this, it doesn’t change the filename. It DOES set the filename of the signing log, but not the file that is actually signed. I suppose I could do a second API call to change the name, but I would like to reduce the number of calls to the API.

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user233New Participant
posted in General
Salesforce to box one question

salesforce of object:box__Folder_Meta__c is created one record when I user salesforce of flow to call method: * Create Folder For Record ID (createFolderForRecordId). but object:box__Folder_Meta__c is not created one record when I user salesforce of flow to call method: * Create Folder (createFolder). I want to know who create the record in object:box__Folder_Meta__c and when is create?

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VasanthNew Participant
posted in General
Issue with Box-WebDAM connecter

Hello Team, We are trying to send a file from BOX to Webdam with integration connector and it is not working. However, when we send the file from Webdam to Box it seems to be working fine. Please share the prerequisites to be taken before send file from BOX to Webdam. Thansk for the support

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rbarbosa Box

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