General

I am currently using a Box trial account and have connected the API to another application. However, the connection only works for about 1 hour before being lost. I would like to ask if this is the way Box’s algorithm works or a limitation of the trial account. Thank you for your help.

I am integrating Box with Bubble.io , I have created a free personal account in Box. I created an app and used the JWT from Bubble to create an key. Since I could not find an enterprsie ID, I deleted the app and started again. I then created a new app and when I use the same JWT from Bubble., I get error message “Public key already in use. Please add a unique key.” Unfortunately its not possible to generate a new JWT form Bubble. Please advise : How to get an enterprise ID (is it restricted on personal plans?) How to resolve the error "Public key already in use. Please add a unique key". Best Regards

the follow error how to solve? [Box Sign has not been enabled for your Box Enterprise ID. To enable Box Sign, please contact your Box account manager.]

Hi, I’m able to get the mini-box-mediaInfo-video-metadata uploader to function and fill in metadata fields on images in my Box folder. Unfortunately, the type of metadata that it recognizes for image files isn’t complete. It doesn’t seem to capture metadata fields such as: Tags, Date taken, or any of the Camera specific metadata fields (among others). Is there a way to remedy this? Thank you!

I’m currently encountering an issue while attempting to utilize JWT authentication with the Box SDK in Node.js. Issue with Invalid ‘sub’ Claim in JWT for Box Authentication(Error: Auth Error: Please check the ‘sub’ claim. The ‘sub’ specified is invalid. [400 Bad Request] invalid_grant - Please check the ‘sub’ claim. The ‘sub’ specified is invalid.) Specifically, I’m trying to create a folder in my Box account programmatically using the provided code snippet. Despite verifying the accuracy of the JWT configuration file, ensuring that the JWT token has not expired, and confirming that the client ID and private key information are correct, I continue to encounter authentication errors. Additionally, I would like to mention that I created the application in the Box Personal Pro version, resulting in an enterprise ID of 0. Could this enterprise ID value be contributing to the authentication issue? Furthermore, even after creating another account with a free ve

I need to give one user access to all my folders without adding them as a collaborator. The main goal is to download files using the API, which requires “As User” access. Since the user needs access to the folders for this to work, I’m looking for an alternative method, possibly through groups or scopes.

Hello, I’m using the java sdk to add an enum option to the classification. However, I can’t fill in the “classificationDefinition” and “colorID” arguments using the following code: public JSONObject addEnumOption(String enumOptionKey, String key, String classificationDefinition, float colorID) { JSONObject classificationObject = new JSONObject() .put("classificationDefinition", classificationDefinition) .put("colorID", colorID) .put("isTrialClassification", true); JSONObject staticConfigObject = new JSONObject() .put("classification", classificationObject); JSONObject dataObject = new JSONObject() .put("key", key) .put("staticConfig", staticConfigObject); JSONObject jsonObject = new JSONObject() .put("op", "addEnumOption") .put("fieldKey", "Box__Security__Classification__Key") .put("enumOptionKey", enumOptionKey) .put("data", dataObject); ret

I’m only getting the URL which is a direct download link and preview URL? how can I get the actual URL of the file? If its image file, I wanna get the URL with .jpg extension; not the preview or direct download ones

I have the box sign requests API working well (https://api.box.com/2.0/sign_requests). I specify a “template_id” in our request and when the user signs, the name of the file is the name of the template file with the date/time appended to the filename (e.g. “templatefile 2024-06-13 14:54:53.161503.pdf”) Is there a way to customize the name of the file that is created when the signing is complete? The sign_request element has a “name” object, but when I set this, it doesn’t change the filename. It DOES set the filename of the signing log, but not the file that is actually signed. I suppose I could do a second API call to change the name, but I would like to reduce the number of calls to the API.

salesforce of object:box__Folder_Meta__c is created one record when I user salesforce of flow to call method: * Create Folder For Record ID (createFolderForRecordId). but object:box__Folder_Meta__c is not created one record when I user salesforce of flow to call method: * Create Folder (createFolder). I want to know who create the record in object:box__Folder_Meta__c and when is create?

Hello Team, We are trying to send a file from BOX to Webdam with integration connector and it is not working. However, when we send the file from Webdam to Box it seems to be working fine. Please share the prerequisites to be taken before send file from BOX to Webdam. Thansk for the support

Auth Error: Please check the ‘sub’ claim. The ‘sub’ specified is invalid. [400 Bad Request] invalid_grant - Please check the ‘sub’ claim. The ‘sub’ specified is invalid.

Context: We are actively builidng a Box Integration. Developed a custom-application to use Authentication as OAuth2.0, Created a web-integration to “Process the File” We use the Auth-Code received from Web-Integration to get the DownloadURL for the file. We are not storing each user’s access-token in our database. Instead, we are authorising Admin/Co-Admin and store’s his/her AccessToken/Refresh Token. After Processing the file-content asynchronously, we need to upload a new version of the file later. We are using the Admin/Co-Admin access-token stored in our database to initialize the Node-SDK and upload the file version. Problem: When we try to Upload the file, We started getting error - “404 Not Found”

I have concerns about potential API charges associated with using Box webhooks, and I would appreciate your insights on this matter. For instance, when using Webhook v2 to capture file update events, is there a difference in API charges if the target is a folder containing approximately three files compared to a folder containing a large number of files and subfolders? Thank you for your assistance.

Hello community, Is there a way to use the Marker-Based Pagination with Python SDK? I’m currently trying to perform a search that will exceed the 10.000 limitation for the ‘offset’ property. Therefore, I’m trying to perform it with a marker-based object collection but haven’t found any documentation on how to perform the search with Python scripting. I would really appreciate your help upon this matter. Thanks in advance!

It says a box admin has to approve my application, who do i contact to get it approved?

While creating new app in enterprise account, getting “Error parsing PKCS private key for Box Developer Edition.”. Using box sdk 2.58.0.

When I upload a large file (16GB) using the Box API, I often receive no response from the Box server for more than two hours ,How can I resolve this issue? THE AUTH IS JWT THANKS

I’ve incorporated Box into my applications and have relied on it for several months. Previously, I’ve been utilizing the getDownloadURL function outlined in their documentation to download individual files. Now, my objective is to download an entire folder as a zip file. To accomplish this, I’ve utilized a recursive implementation of the getDownloadURL function and manually recreated the folder structure to mimic that of Box. Is there a built-in solution or workaround provided by Box for this scenario? The current process is consuming significant server resources and is prone to failure, especially when dealing with folder sizes in the gigabytes range. Thank you in advance for your assistance.

Hello to you all I am quite new to Box (coming from pCloud, with reliability issues) I have an issues when creating folder shared links with an API call. I do receive a folder shared_link.url, but no shared_link.download_url (I have the link that displays the content of the shared folder, I look for the link that would download the archive of the shared folder) In the JSON returned by the BOX API, at the shared_link.download_url variable, I am receiving a ‘null’ value. In the API documentation, an URL is received. If you have an idea about this, would you be so kind as to share it with me ? Kind regards, Pierre I place the following call (PUT) https://api.box.com/2.0/folders/XXXXXXX?fields=shared_link Body: { "shared_link": { "access": "open", "password": null, "unshar

Hello, I’ve integrated Box into my applications and have been utilizing it for several months. Currently, I display all the files using Box URLs within an iframe. Additionally, I’ve implemented a download option using the getDownloadURL function, allowing users to download PDFs or DOC files, which they can then print using their Office 365 apps. Our new requirement is to streamline the process by providing users with a direct print option within our application, eliminating the need to download the file first. We’ve attempted to achieve this by obtaining the download URL and employing JavaScript code for printing, but unfortunately, we have been unsuccessful. Can you guide us to achieve this feature. Thank you in advance for any assistance you can provide.

Hello all, The developer community will be moving to a new platform soon! This move is being made to enable a better experience for community members, and will be the first step in moving the broader Box community into one platform. So if you’re an admin and a developer, or a partner and a developer, your community experiences will exist all in one space. We will be migrating all users and content as of 10am ET this morning (6 May 2024). We will also be creating an archive of all posts from the former Zendesk forum, so you have access to all the historical data and if you have an account here, it should map to your account there so you will still have access to any posts or replies you have created here. We will do our best to migrate things that take place here from now until the 15th, but it will be a manual process, so apologies in advance if we miss anything. The new site will also move to https://community.box.com, bu

I am working on a Lambda function to be deployed on AWS. Application works fine locally. But fails when deployed on AWS. When I try to generate JWT token, I am getting error. " The SSL connection could not be established. Unable to read data from transport connection. Connection reset by peer" I am working with Windows SDK Box.V2 - 5.7.0 There are no out bound rules that’s blocking me and curl request seems to get me some response back. Any one face similar issue and have a suggestion I could try?

We are excited to announce that the Box AI API and Box AI for UI Elements are available in public beta to all Enterprise Plus customers. The Box AI API will allow customers to extend Box AI capabilities to power their 3rd party and custom apps. The Box AI API will support queries within single and multiple documents (limited to text representation up to 1MB and limited to 25 files), summarization, and text generation. In addition to the Box AI API public beta release, customers will be able to: Ask Box AI questions of their documents within the Content Preview UI Element Review Box AI API documentation, SDKs, sample apps, and other developer resources Explore the Box AI API through interactive experiences and demos within the Box AI Developer Zone We’re always looking for feedback on new features and functionality - so post below to let us know what you think! Thanks, Deeksha Malhotra