Hi Ken,
Welcome to Box Community and glad to help!
Please send this query to our specialists by going to forum.box.com and we'd love to further assist.
Thanks for posting!
Seriously? I am just a regular user without an IT background, can I not get some human being to help me?! There are tons of posts on needing help to get a lost Authenticator App reset. This is at least the 5th time i have posted on this requesting help.
