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I have an individual account, using google to sign-in. I'm unable to change, or create a password. Every time I get an error when trying to create a password. I cannot change the password since I don't have an existing password. 



 

Hi Zhichun, 


Welcome to Box Community and glad to assist!


Let me create a new case and a member of our team will be in touch, please keep an eye out.


Thanks for posting!

I have the same issue, any solution?

Same issue. 360497915707 can you help me as well? I found lots of posts related to this issue and trying it in other browsers is not solving it. Thank you! 

I'm glad I'm not the only one! Is there and answer to this?


 

any resolution of this????

Wow, has this not been resolved?

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