Support Forum

Hello, we need to update the primary email, but have been unable to verify a new domain. We keep getting a failed notification.

Hi there I have a free account with my company email but need to migrate this account to my company's enterprise account. How can I do this?  

Is there a way to create a custom watermark instead of the default user email / date / time?

I am able to upload PDF files but get an error when uploading an Excel file. Is there a reason for this...a way to fix it?

Hi, folks!My Box account  says storage used is at 34GB but there is currently nothing in there!!!How do I resolve this?Thanks!

Hello, I have deleted many files in my account but it still shows that is full. Could you fix the storage limit please?

HI I want to be able to add users to our enterprise but because they are already users I am getting a notification.  how can I do this?

I need to open a ticket to ask for help.  Please advise.

Hello how to determine the main admin for a boxfolder, if the owner left the company. No one has view or any kind of access to the folder anymore. We dont know the primary admin, how can we find out who it is? Here is the link to the box folder: https://ibm.ent.box.com/s/k62hlvpobm4nk7mnofzw4i2tu6q71pco

We work in a team on a shared file. Since (around) the beginning of this year all the comments do not show up. All the users (using different computers) have the same problem.  Changing browsers, online or in the app, it stays all the same. We do not see the comments anymore.  Hopefully you can help us

My trash box has no files. But it says 「304.5 MB/10.0 GB used」. Please clear my trash box.

Hi, I am trying to create a web form that I can access within a browser. That form would say something like "I acknowledge receipt of the product." Then it would have a spot to sign, a spot to type the signer's name, and a "submit" option. When submitting, the form would then be saved to a Box folder without needing any additional inputs or clicks. Is this possible? Thanks! Gus

Recently, I have been experiencing problem in opening Excel and word files from Box drive in my MAC pro Laptop. The same file when downloaded to "Documents" folder can be opened. It is almost like Deadlock and the entire Excel or Word application gets hung due to this and I cannot open any other files. I will have to quit the application from the "Activity Monitor" panel and then it gets opened sometimes. in other cases, I have to restart the system. This is really causing frustration and not meeting the purpose of using Box drive.  Request for a permanent solution for this problem

Greetings!I'm an Executive Producer for a multimedia agency and video production company. We produce interviews, concerts, and larger media packages. One of our clients has recently needed us to move to Box to meet their needs, and ultimately we had to move our entire operation over from Dropbox.Anyone in the media production world shooting with high resolution cameras that footage and data storage becomes it's own field. With needing to deliver 8k RED and BRAW footage, a 150gb video file size is a common site with interviews, live sets, and other long format content. Aside from proxies, or breaking down the footage, has anyone been able to interface with Box to get them to turn off this data cap? As an Enterprise Governance account, you'd think we'd be able to do something that the basic business Dropbox account can do...Any insight or workflow strategies, shoot em my way!Thanks!

Hello,  I would like to know the backup procedures for our company's data stored on Box. How frequently does your company take backups of our data stored on Box? Additionally, could you please provide information on the methods used for backup? Thank you in advance for any answers you can give me. I wish you a good day.

I messed up some step in establishing MFA on my phone and not able to access my account.  Can I do a reset and try again?

hi My disc shows full even though it is not full

Hello! I am setting up a Box for Teams integration using a Team that I am the owner of, but when I got to set the default Box folder, it says only the Team owner can change it (which is me). It lists me as a "member" and not the "owner"

https://nike.box.com/s/1tggpkys3ddvmndsbdxq0r2csg1gcdl8 This Box owner left Nike and His ID was terminated, post that all users who had access to the box folder have lost access. Could you please Help

I have a person with a Box account using their company email address. When I try to add them as a managed user to the company account it fails. Is there a way to move their account? 

初期設定のパスワードで8文字以上の指示しかなく、 英字（小文字）＋数字　の入力だとサインアップが完了できませんでした。 パスワードをリセットして、　英字小文字＋大文字＋数字 に変更するとサインアップが完了しました。

cannot access a box file my colleague shared

2024-02-27 11:16:27.107 21572 INFO    MainThread           windows_sync_app_dele Launching Box################################################################################################################################################################################################################################################2024-02-27 11:16:27.108 21572 INFO    MainThread           windows_sync_app_dele Calling start_application: ['C:\\Program Files\\Box\\Box\\Box.exe']2024-02-27 11:16:27.110 21572 INFO    MainThread           windows_sync_app_dele Current memory usage: 104456192 bytes2024-02-27 11:16:27.118 21572 INFO    MainThread           migration_runner      This is a fresh installation, persist the current migration version: 612024-02-27 11:16:27.123 21572 INFO    MainThread           migration_runner      Migration version 61 persisted.2024-02-27 11:16:27.142 21572 INFO    MainThread           preferences_manager   BOX_HOMEPAGE=None2024-02-27 11:16:27.142 21572 INFO    

Using Box Drive Version 2.38.165 (macOS) Box is complaining that it isn't able to sync 19 items - most of them are due to 'The file path is invalid on this system'. When I looked further into it, I found that I had a trailing space at the end for most of them. I have fixed that - however, that doesn't seem to do anything. I've tried using the 'Retry All' button, which clears the list for a couple of minutes. But, the same error comes back. I've tried logging out and back into Box app. If it helps, I ended up changing the name of the problematic folder. e.g. from 'Original Name ' to 'New Name'

Please run a script for accounts to fix inaccuracy around used storage size