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HI I want to be able to add users to our enterprise but because they are already users I am getting a notification.  how can I do this?

Hi Claire,


Welcome to Box Community and glad to assist!


I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 


Thanks for posting!

I have this same problem. I'm currently on a trial period and need to add a user so he can try it. He deleted his personal free account 3 days ago but it still will not let me add him to the enterprise account.

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