I see dozens of posts with the same issue but no answer as to how to resolved. I login in box using my google account and in order to access shared files I have a "Strong Password Required" notice, when clicking the notice I am prompted to enter old password before entering new "Strong Password" however my google account password does not work here. Please advise.
Hi Brian,
Welcome to Box Community and glad to assist!
You can go ahead and change your password using these steps.
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it works!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.