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Strong Password Required - Google Account Login

  • May 23, 2025
  • 1 reply
  • 76 views
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I see dozens of posts with the same issue but no answer as to how to resolved. I login in box using my google account and in order to access shared files I have a "Strong Password Required" notice, when clicking the notice I am prompted to enter old password before entering new "Strong Password" however my google account password does not work here. Please advise.

    1 reply

    Forum|alt.badge.img

    Hi Brian, 

    Welcome to Box Community and glad to assist! 

    You can go ahead and change your password using these steps. 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it works! 

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