I have a new phone. How do I set up Authenticator again please.
Hi Peter,
Welcome to Box Community and glad to assist!
Are you able to still login on box.com? If so, you can disable your Multi-Factor Authentication.
emove a multi-factor authentication method from your individual account:
- Click on your account icon in the top-right corner of the page, and select Account Settings.
- Under the Account tab, scroll to the Authentication section.
- Click Remove next to the authentication method you want to remove, and then click Remove in the confirmation dialog box.
Next, re-enable MFA.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.