Hi Claire, 

Welcome to Box Community and glad to assist!

Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

Notes:

• When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 


• If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

Thanks for posting!

Vincent Curtis doesn't know the difference between a hard drive and Box.  Not helpful, Vincent.

Thanks Rona. I no longer have my account with the company - is it possible to restore my account temporarily so that I can look for the files?