Hello, I'm a co-owner of the BOX study folder for few years but recently I lost opportunity to add any new users to the folder, when I try to share the folder link, I'm getting an error "There was a problem while completing your request. Please try again." Same issue continues few days already. Please help to resolve it.
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Hi Denis,
Welcome to Box Community and glad to assist!
If you're having trouble sending collaboration invitation, please follow the troubleshooting steps:
- Make sure you have permission to invite collaborators.
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser.
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Hope it helps!
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