Hello, I'm a co-owner of the BOX study folder for few years but recently I lost opportunity to add any new users to the folder, when I try to share the folder link, I'm getting an error "There was a problem while completing your request. Please try again." Same issue continues few days already. Please help to resolve it.
Question
Can't add users anymore
Hi Denis,
Welcome to Box Community and glad to assist!
If you're having trouble sending collaboration invitation, please follow the troubleshooting steps:
- Make sure you have permission to invite collaborators.
- Updating your browser to the latest version
- Clearing your browser's cache
- Using Box with an alternate browser, computer, or network.
- Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
- Temporarily disabling any plugins/extensions in your browser.
- Removing unwanted extensions, plug-ins, ads, pop-ups & malware:
Hope it helps!
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