Support Forum

Is this possible? It seems weird that there is no easy way to collaborate with someone that only allows them to download and view.  I do not want externals sharing a folder with others.  I would like them to have the ability to look at contents of folder and dowload. Please let me know if there is a way to do this!  

My desktop Box app was not syncing correctly, so I deleted the box app and then reinstalled the desktop application. In that process, the files I saved via the desktop Box app are not in any folder. How can I recover these files that were lost in the transition?

Hi, When I'm trying to add a user to a box folder. I get an error message: Sorry, you can not invite deactivated users to collaborate. However, her email account is active. Please resolve this issue asap.   Regards Ana

In the Geographic Activity we see downloads from the USA and other strange locations. We have box zones configured.  How can we restrict that a user can't download from other zones then Europe?

I logged in with 2-step authentication but did not receive the otp code. Please help me. My phone number is <personal information-redacted>

I can't install BoxDrive on my Suriface Pro 11. When I run the installation and try to log in, I get a message saying "BoxDrive has encountered a problem." I tried uninstalling it and then installing it, but it didn't work.  

Hi Team  I am looking for a folder of video files that was created in 12 Jan 24 I am sure it was on box but I have no recored of it. is there a way to see permanently deleted data or recover it. I can give folder names and location if you need.    thanks

I need to add a user to my managed users but I am receiving the message "Email already used in a Box account but not associated with an enterprise."  What is the resolution?

Please check my account as i deleted all the files as it shows insufficient storage but after clearing all the files, storage showed as 8GB of 10 GB used. Kindly check and solve this issue

My iphone 5s unfortunately doesn't support the box-app. When I open box.com, afer login via safari and try to open a file there's an error, see picture. Sometimes it is not, and I can open any file without problem. Can somebody explain me, what I could do. 

I am trying to add other members of our company to our new box account and keep getting the message "Email already used in a Box account but not associated with an enterprise".    I can see this query has been asked before but no direct reply. Can someone please reach out to me urgently?ThanksStephen

Hello, An individual user account needs to be permanently deleted with no means of reactivation. Is there a way to do this? I need to do this in order to link this account with a different managed account. Thanks.

Ran out of disk space, in fact it should be ~70Gb free. Removed files, cleanup the Trash. Please reindex.

Dear Box Customer Support Team, I hope this message finds you well. I am writing to formally request a refund for an unauthorized charge of $90 that was applied to my account. I noticed this charge on my bank statement, and it was not approved by me. I have not been utilizing the Box service, and this charge came as a surprise. Account Details: Name: Sebastian Gozner Email associated with the account <personal information-redacted> Date of the charge: 26.06.2024 I would appreciate if you could look into this matter as soon as possible and process a full refund of $90 to my payment method on file. Additionally, please ensure that no further charges are made without my explicit consent. Thank you for your immediate attention to this matter. I look forward to your prompt response and resolution of my issue. Best regards, Gozner Sebastian

Hello! I used to be able to upload two files of the same name, and both files would be accessible. Now, it automatically replaces the file, making it a v2, and the original file is inaccessible. Is there a way to make both versions accessible simultaneously? See screenshot below…former version grayed out and only accessible via download, not viewable on Box.  

Files and Folders created in Box Drive are not syncing to Box Web. Files and Folders created using Box Web are not syncing to Box Drive.  I think this started by trying to upload a huge data file to Box Drive. 

I deleted all files and yet I still have full storage, how can solve it? I need to upload new files/ thanks.

このメール確認リンクは有効期限が切れています。と表示されました。 再送信願います。

I'm new to BOX Business but cannot open files.  What am I missing?

I must have done something wrong. I have an external user, she created a folder and moved a bunch of files from another folder, she hit the quota limit and I thought I'd moved her to managed user so that she can have more space.  I did that and she became Managed user now, however she can no longer see the folder she created (back when she was an external user) which she moved many files to and all the files she moved. I'm confused and very worried we lost all those files. Can someone help? 

I just upgraded my account and all files and folders are now gone. Please help me get them back. I need these files. They're very important.

Try to login  Log In a Box User some time not getting login,please check below screen shot. <personal information-redacted>

Sync errors are preventing the loading of new records, and there are so many, I'm not sure which records were already loaded in contrast to the specific sync errors. I need close in support. Is that possible? 1:1?

I deleted the data from the storage. But the capacity is now 10GB/10GB. I'm having trouble because the capacity hasn't decreased. Please tell me what to do.

パーソナルプロへプラン変更して、すでに課金済みだが、プラン変更が反映されない。どうしたらプラン変更が反映されるか？