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Question

When I open box.com with my iphone via safari there's an error

  • May 27, 2025
  • 2 replies
  • 9 views

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My iphone 5s unfortunately doesn't support the box-app. When I open box.com, afer login via safari and try to open a file there's an error, see picture. Sometimes it is not, and I can open any file without problem. 
Can somebody explain me, what I could do. 
xuj01J1MY7F5T66WQ9BYZYGMDPAZ7.jpeg

2 replies

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist! 

In order to address this error, please follow the troubleshooting steps: 

  • Updating your browser to the latest version
  • Clearing your browser's cache
  • Using Box with an alternate browser, computer, or network. 
  • Temporarily disabling any internet security/firewall programs to test whether they conflict with Box (Note: you may need clearance or assistance from your organization’s IT department/helpdesk to do this)
  • Temporarily disabling any plugins/extensions in your browser
  • Removing unwanted extensions, plug-ins, ads, pop-ups & malware:

Hope it helps! 


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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi, 

sorry, no, nothing helped.  :-/