Support Forum

パーソナルプロへプラン変更して、すでに課金済みだが、プラン変更が反映されない。どうしたらプラン変更が反映されるか？

Sorry, this has been marked as "solved", but actually it's not. My empty space still showing 4.6G used.

My Box.com-account is not showing the correct used space. Would you please run the script to clear the wrong used space? Thank you

In the past, I did trial for BOX enterprise to confirm my customer's need to integrate box file integration with microsoft 365. I canseled trial before the end of trial and confirm it to the contact center, But I check the invoice the credit card, there was a billing, amout is ￥10,421. Please refund this money. What information is needed to refund this. I don't remember the exact emal but I do remember the invoice number. I already quit previous company when I tried this trial, so please email my current email address below  <personal information-redacted> Kind Jun

How to I change the Regional Storage location for my data from the US to EU. When I created a new Box account, I don't see any settings in the admin console where I can make this change. I'm not interested in using Box Zones. I just wanted to create a Box account that is storing my data in the EU. Thanks, Doug

Hello, I am unable to open a link a GC sent to me to review project details. I have created an account and I am still not able to open it. Please help!! I saw similar questions that have been answered but not the answer itself!!

I can't assign seats to others that I work with due to this 'Go Live' box being in the way! Driving me mad! Please someone help! 

Hello - I have an ex-employee who has intentionally removed files from my Box account, and they are not in the Trash or any of other synced accounts to this file. Is there any way to retrieve these files, if the employee has lost or deleted them? Are there backups in Box? This has just happened yesterday. Thank you in advance for your help.

Hi there, can I get the support which I want to recover deleted files from Trash?

I have reset my password several times and none of them are being accepted when I try to log in.  Please advise

Hello, I've received a link that should be accessible to anyone. It doesn't work. Is there a human being there who cares? I'm sick of wasting my time looking for answers to FAQs that you can't be bothered to post. Kathleen

My storage used doesn't match with the actual file size shown in the app. Please help and fix the issue.

Hi There,   I have a box note which I have been maintaining for a weekly call. Today when I click on it I got a message that the file is removed or I do not have access to it. However; I did not remove it and I cannot find it in my trash and I have no idea how I can restore it. Can you please help me since it has all the history for this meeting. Thank you.

I purchased a surface Pro10 and installed BOX Drive.No matter how many times I reinstalled it, BOX will not start.I have also initialized my PC and repeated the process, but the situation is the same. PC: Microsoft surface Pro10OS: Windows 11 Home Processor Snapdragon(R) X 10-core X1P64100 @ 3.40 GHz 3.42 GHzRAM 16.0 GB (15.4 GB available)System type 64-bit operating system, ARM-based processorPen and Touch Pen and touch support with 10 touch points Edition Windows 11 HomeVersion 24H2Installed on 06/21/2024OS build 26100.863Experience Windows Feature Experience Pack 1000.26100.6.0 error message   This is the English translation of the MESSAGE.I have already rebooted many times, but the box will not start up. You will need to restart Windows to complete the Box Drive update. If the problem persists, please contact Box Support to troubleshoot the issue.

I'm having the same issues as many others where the incorrect storage amount is displayed. Please run the script that cleans this up.

Signed up for the $15/month plan, charged almost $600!    Need to speak with a HUMAN, anyone have a phone number?   

Want to add a column, (essentially a due date) so that members of our team can search by title (alpha) or click on the date column and search by date due.  right now in a given folder at any level I have Name, Date Modified, Type and Size.  Want to add a column I can enter a date in (like 6-16 or 7-23 etc...)   Is this possible and how do I do it?   Thanks

Same as other users: I am not able to add two user because "Email already used in a Box account but not associated with an enterprise." How cn you help resolve it right away? Also, isn't there better support channel available than this forum?

Hi, one of the editor deleted the files and want to restore them but cannot be found in the trash. Can you please help restore those deleted files

Hi, I need to enable Zones assignment on user SSO login and in the section "Configure Zones Assignment with Single Sign On(SSO)" there is a message that says "please submit a ticket to Box below. Once Box has enabled Zones SSO, you will be able to configure here." Contact BoxI need assistance to enable Zones, because I've just completed the SSO activation successfully in my Box environment.Thanks. 

Hello! I need to pull insights from all the files in a folder created in October 2023. I was looking at my options in the admin console and it seems like I can only pull downloads, etc. from the past 90 days and not even from a specific folder or file. Is this possible? It seems silly that I can look at insights on all individual files from a non-admin account, but can't pull a report those insights. I don't want to individually look at each file to get the data I need. Thanks!

Hi Box! Could you please run the script that will recount all of the files and reset the storage being used in my account? Thank you!

I would like to inquire about linking existing users to a new Enterprise organization. Our company has recently contracted a new Enterprise plan. We want to invite members of our organization (under our domain) as users. However, some users are already using BOX individually with their corporate email addresses. When we try to invite them, an error message appears stating, "An existing account exists but is not linked to the organization," and the invitation cannot be completed. Please confirm how we should proceed with this issue.

I am currently using Enterprise.I am trying to get a link using JSON web token (jwt) and getEmbedLink and display it in an iframe, but the logo mark appears.I configured the logo not to be displayed from the administrator console, butIt remains in the upper left corner of the iframe. Is this an authentication issue or something?Is it possible to delete this in the first place?

Hello. How can I create a folder shortcut on the PC to keep the folder up to date with the files in Box? Jan