Adding users but account already exists outside of enterprise

Question

I'm doing my initial setup of 25 users and 8 already have box accounts that use our company domain but aren't affiliated with our new enterprise account.  Not sure how to contact support to fix this.  TIA

community-manager · Answer

Thanks. This did help eventually. The short answer is:When you get the message that the account already exists, hit Save a second time and it will work.

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