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Question

Adding users but account already exists outside of enterprise

  • May 27, 2025
  • 1 reply
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I'm doing my initial setup of 25 users and 8 already have box accounts that use our company domain but aren't affiliated with our new enterprise account.  Not sure how to contact support to fix this.  TIA

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    • community-manager
    • Author
    • Box Employee
    • 34738 replies
    • May 27, 2025

    Thanks.  This did help eventually.  The short answer is:

    When you get the message that the account already exists, hit Save a second time and it will work.


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