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Adding users but account already exists outside of enterprise

  • May 27, 2025
  • 1 reply
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I'm doing my initial setup of 25 users and 8 already have box accounts that use our company domain but aren't affiliated with our new enterprise account.  Not sure how to contact support to fix this.  TIA

    1 reply

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    Thanks.  This did help eventually.  The short answer is:

    When you get the message that the account already exists, hit Save a second time and it will work.

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