Skip to main content
Question

This preview didn’t load because you don’t have permission. Please ask the file owner to update permissions.

  • May 27, 2025
  • 1 reply
  • 20 views

Forum|alt.badge.img

Hello,

Out of nowhere Box is now not letting open files that I have been accessing on a daily basis for months. I now get this message whether on my laptop or my phone:

This preview didn’t load because you don’t have permission. Please ask the file owner to update permissions.

 

Please help

 

1 reply

Forum|alt.badge.img
  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi Arief 

Welcome to Box Community! 

To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!