Support Forum

Hi, I just checked on 2 Windows machines which I was connected to them remotely using Parsec: If you don't have the Box tools installed, you won't be able to install and start the Box Edit services, nor those processes.. The solution: Logout from the Windows machine and disconnect from the Parsec host RDP (or physically) login into the machine Install the Box Tools Logout Connect using the Parsec. The Box service upon login will start and you'll be able to edit files locally with the Box Tools. Could someone from the support team - add this to their KB please? I'm sure I'm not the only one who has this issue.

I cannot access my data from my previous institution. I can ask for access for files that were shared, but I had several important files that were my personal files and I desperately need access to those folders. How can I transfer those files to my current institution's Box folder?

Hi, does Box support sharing a file with your whole company? For instance, if you take a look at the screenshot from Google Drive I have below, it allows you to select either "Can find in search results" or "Must have link to access". Does Box allow users to share files and make them searchable by other users in the company, or are we limited to only creating a shareable link and manually sending that to all the users?  

THIS HAPPENS EVERY SO OFTEN  THIS IS NOT GOOD  PLEASE ADVISE.  THANKS!*

I am receiving the below error when attempting to install Box Sync   Box was installed previously but I've had to reinstall, are there any manual cleanup files that are needed?

Is there a way to bulk delete all links to shared files and folders? New shared links have an expiry, but have a tonne of old links I'd like to purge.

I was using Box Drive on Windows, but once I logged out and tried to log in again, I got into a loop where the browser sign-in screen appears from the login screen and then back to the app login screen.How can I get rid of this problem and log in again?I have uninstalled Box Drive many times and it does not resolve the problem.

It has been 3 days now. What is going on with your system? I have used Box since inception and this has never happened. Are you hiding an outage?

このアカウントは無効です詳細については、 サポートまでお問い合わせください と出てしまいました。 調べたところ、請求のメールに気づかずアカウントが無効になってしまったようです。 「要求の処理中にエラーが発生しました。このメールアドレスに関連付けられているアカウントは、オンラインの再有効化に使用できません。お支払いのサポート窓口 (+1 650 329 1210またはbilling@box.com) までお問い合わせください。」 こちらにメールで問い合わせはしたのですが、アップロードしていたファイルは消えてしまったのでしょうか。

I am trying to share a folder with a new user with Editor access, but the user is not getting the email from Box. It is not in his Spam folder. Please advise.

I currently have three suppliers, A, B, and C, regularly uploading Excel data to the folder at the top of my folder. How to use it in conjunction with my Tableau Prep and Tableau Server? I want to periodically call the API to automatically download Excel and use Prep to process the data

What is the problem? - the files I upload are not syncing to my colleagues. Is this happening just to you or other users in your office? - just me Is it happening in multiple browsers? - Box Drive and browser Are you using a Mac or PC? - Mac Is this problem related to Box Sync or Box Edit? Yes: be sure to attach the sync or edit logs from your computer. No: be sure to attach screenshots of your problem. Screenshots are the most helpful resource you can provide when describing your problem. What troubleshooting steps have you already taken? Logged out of the app, restarted the device, checked on permissions and access for sharing, and refreshed files/folders.  

I have tried adding a managed user to our account and they are unable to log in. The error message they receive is "AADSTS50105: Your administrator has configured the application Box ('3bb23b18-2ceb-4ec0-bcf7-04f6da1f26c7') to block users unless they are specifically granted ('assigned') access to the application. The signed in user <personal information-redacted>is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application". I have tried removing them and re-adding them and nothing work.

I am a co-admin, our admin left the company... can I make myself an admin now and how ?  

My collaborators have been unable to upload files?  Is their a reason why this is happening?

I signed up via Google and when I try to change my password to access a file that requires a strong password, I repeatedly get an error message because I currently have no password.

Need help from box support team to update users and admin for our company box account. People have left the company and we need to reassign an admin and manage users. Thanks.

account ID : 16943351 My account have lifetime 50gb space.  first two weeks, After I participated in this "Join The "Try Box Business for Free" event , Today, I see it change to 10gb. 

One of my clients sent 3 Folders containing documents for a bid.  I cannot see them when I log into my "Free" Box account.  Do I need to upgrade my account in order to view documents?

when I signed in I got my proposal.    I need to find the BOX with the forms.   I tried printing out the forms yesterday and only got fillable blank sheets.   HELP   <personal information-redacted>

Hi, It wont let me set a password. Can i please get help on this?   Thanks

I am unable to upload any files to box. I have tried all recommended trouble shooting including clearing cache and cookies, updating my browser, trying a different browser, disabling firewalls, restarting my computer, checking my network connection, and running diagnostics on the box website itself. I have renamed files, tries test uploads with no avail.  Is there a way to get ahold of anyone from box to assist? 

Need help ASAP! Import file has completely disappeared. We need to recover this file. Thanks! Bianca

Hi, I need to know if I can ENABLE OR DISABLE access to documents uploaded to BOX, by using TAGS.For example, documents that have the TAG “Confidential”, can only be seen by SOME USERS or GROUP OF USERS.Is this possible?Thank you.Miguel

Hi please get in touch ASAP, users are not receiving invite mails?