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Question

How to contact support

  • May 27, 2025
  • 2 replies
  • 82 views

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I can no longer contact support via email and was referred to your support page, but there is no way to contact support where I was directed and my contact support search only turned up obsolete information.

Please tell me how to contact you. Why are you making it so hard to contact you- what are you hiding from? 

2 replies

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi Ray, many of us have this problem it seems, but this page should do it:
https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://account.box.com/

Cheers.


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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

This seems like a poor job at product support.  I need to open a support ticket to merge my trial account with my corporate account but can't find a way to open a ticket????