Support Forum

I'm looking for a way to export file paths for all files in Box. My goal is to create a spreadsheet to see what all files are duplicated and can be deleted. How would I go about doing this? Thank you!

We are integrating our use of Box with our project management tool. We are managing our files in Box and providing links to Box in the project management tool. The issue is, our designers use Box Drive and are having to "follow a trail of breadcrumbs" to sort out where the file is. Is there any way to provide a link that brings them to the right location in Box Drive?

This error message keeps coming up when I try to open the file in the local box drive in my computer: You have insufficient permissions to open ......   However, I could open and download files in the box webisite.

I am not able to retrieve the prior file version for a document. I see this when I click on version history: Server Error File versions could not be retrieved. I have the free plan, which if I understand correctly, allows 1 prior version to be viewed.

I am the current admin and am leaving and need to transfer the duties to a new person. I followed the steps under 'Transferring Admin Privileges to Another User'. But when I want to verify the request through the link in the email I get a message saying that I do not have priviliges to verify the admin transfer. 

This morning a whole folder and its content are missing They are not at the Trash nor I deleted them, I worked on the contents online and this morning they are gone, how is that even possible ? First time I see something like this happening, ever   

Hello, I can not update my box.com installation. I fail to uninstall my current installation as it can not find the msi-file box.2.41.219. Would someone still have this msi-file so that I can add it to launch the uninstall. No other way works apparently.

Due to security reasons, we just purchased a secondary Box instance. While attempting to setup SSO for the new instance, we found that Box doesn't use unique Identifiers (Entity IDs). Many companies put the account name/number in the URL to not run into this issue. How can we setup SSO for the second instance and keep the first working?

In the last few minutes our org seems to be having issues with opening any Box files in MS Office and Adobe. It can't open in the online version of the apps from Box web and it won't open files from the cloud locations in the desktop apps either.   Not seeing anything on the status page for this.

I was last on Box in November. I recently logged in and it looks like all of my files have disappeared.  I have no collaborators.   I have checked trash and there is nothing in trash.  Any suggestions on how to retrieve my files?  Thanks.

As for restoring Box, even after checking the trash, only meaningless sequential folders and folders are displayed, and I can't find it even after filtering. There is a backup, but can it be handled by an administrator? 

Two-factor authentication that was not set up has been enabled, and I can no longer log in. I don't have a backup code.Please disable two-factor authentication.*Since I cannot log in to BOX, I am raising this ticket on your behalf. •    The last date your account was successfully logged in to　→don't know•    The date of account creation　→don't know•    Primary email address on file for the account　<personal information-redacted>•    Specific names of one or more files associated with the account (owned or collaborated)　→Add file

Hi! I'm trying access some shared files and I'm unable to use Box with my current email address. Apparently it was associated with an old job email that I no longer have access to, so the password reset email is going to never never land. Further, because it's already linked to an account, I can't add it to an account that uses my gmail address for log in. Help?  

My system will not allow me to use my 3 User spots (only one) because it says that my outside  "collaborators" are considered users.   Is anyone else having this problem.   What is the solution?   I have tried to reach support, but there is no direct number to call.   Mark

I don't have an "admin" signin because i''m just an individual user.  I cannot for the life of me figure out how to find my billing details or invoices.  HELP.

link expired, prefer not to ask for another one from sender, i have a doc ID will that help?

アカウントを削除してしまいました。 復元をお願いします。 I deleted my account, can you please restore it? アカウント名 Account Name 中村家 ATSUSHI NAKAMURA e-mail address personal information-redacted 尚、このメールアドレスは使えなくなっています。 This email address is no longer in use. 使えるメールアドレス Usable email address personal information-redacted よろしくお願いいたします。 Thank you very much.

Hi, I can not access any of my files saved to box. It keeps saying Insufficient Permissions when I try to access it. I tried logging out and back in. I tried using the website to access the file there. I restarted my computer countless times. I tried using a different network. Nothing is working. Please help. 

Hello,  I have editors who are not able to upload files into folders we have shared.  There is no upload button on their mobile device.  They used to have upload buttons and sometimes are able, but have not been able to for this month.  Was there an update?  Please advise.     Thank you!  

Hello, in the middle of working on something, my folder went offline. When I tried to re-access the folder, I receive the message “Oops! We can’t seem to find the page you’re looking for” please advise. 

Hello, So, I had two box accounts - both linked to a main account, which i now assume has been shut down as I cannot access my accounts which i was using. Is there a way I can reopen the box account, using the same details and retrieve all the missing files - obviously happy to pay for a new plan if this can be done.  

Good afternoon! I have two users in our environment that are receiving "Insufficient Permissions: You have insufficient permissions to open.....". I confirmed on the Admin side that they do have permissions and they are able to access and open in Box.com the same files in question. It looks like it's just Box Drive in File Explorer that triggers this.

i created different folders for different jobs how can i fast move the document from my signed request to another particular folder with my folder link?

A colleague is sharing box files with me and I am not receiving any email notifications at all (yes spam and junk are checked). Also the sender is receiving notifications that I have auto accepted the box invitation to the file. My email is secure. Why is this happening and how do I fix?

When switching from "SSO Test Mode" to "SSO Required", are there any provisions for a fallover account(s) which can still log in even if the SSO provider is offline or otherwise unavailable? Would the existing "Admin" or "Co-Admin" roles be able to log in to Box with the standard password, or are they also limited to the SSO authentication?