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Question

Free space not showing up despite deleting and emptying Trash

  • May 27, 2025
  • 2 replies
  • 73 views
C
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Hi. Can you please reset the space in my box account. It is still showing fully utilized space, whereas I have deleted at least 1-2 Gb and emptied Trash folder also. Urgent attention please. My files are not updating.

    2 replies

    C
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    Still waiting for resolution:

    Quote-

    Hi. Can you please reset the space in my box account. It is still showing fully utilized space, whereas I have deleted at least 1-2 Gb and emptied Trash folder also. Urgent attention please. My files are not updating.

    -unquote

    C
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    Dear Rona,

    I freed up space more than a week ago, but my quota still shows used up. Your comment above says it should be freed up in maximum 24 hours. That is why I am repeatedly requesting you to resolve this. I am unable to sync files and not able to use Box.  

    Please resolve urgently. Waiting for your action today.

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