Hi, everyone.
I have difficulty in adding new external users on Box and there two cases.
The first:
I can send invitation mail to new users and they can accept it, but can not see and use any folders on Box.
The second:
When I try to send invitation mail to users whose address include @me.com, Box says like this user is not NON active.
I am not sure whether or not this trouble comes from their domain, because I could add external users whose address has @me.com.
I need any assistance.
Thank you
Michimoto
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Hi Michimoto,
Welcome to Box Community!
To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.
Thanks for posting!
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