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Hi, everyone.
I have difficulty in adding new external users on Box and there two cases.

The first:
I can send invitation mail to new users and they can accept it, but can not see and use any folders on Box.

The second:
When I try to send invitation mail to users whose address include @me.com, Box says like this user is not NON active.
I am not sure whether or not this trouble comes from their domain, because I could add external users whose address has @me.com.

I need any assistance.

Thank you
Michimoto





Hi Michimoto, 


Welcome to Box Community!


To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.


Thanks for posting!


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