My account is showing over the limit, despite having removed about a sizable amount and confirming the content has been removed. I understand there is a script support can run to trigger a recalculation of the space in use and would appreciate this being done. TIA!
After several days of no changes, the space in use has updated and am no longer showing beyond quota though still appears higher than actual use. I believe a script run is still needed to truly get everything reporting correctly. Thanks!
My Box account appears to be back up to snuff now. Not sure if the script was run with no update to this post or if after most of a week with inaccurate space reporting the info got updated some other way. After all is said and done, the total now is about 8-9 GB less than earlier today and is now within a reasonable variation of the actual amount I see locally.
Thank you for the update. Based on the current situation, it seems that Rona has no plans to handle posts like these. I've noticed that the issue with my account's capacity display has persisted for two weeks, while she has already started responding to and processing posts published later than ours. Meanwhile, all posts showing incorrect space are being left unprocessed. This handling approach is indeed quite confusing, and I hope that in the future, a more consistent and transparent process will be established to resolve these issues.
While I appreciate the message, the issue has persisted for much greater than 24 hours, for many users, and I am still showing an inaccurate quota usage when I compare the local files to what is showing on the cloud. I would greatly appreciate having the script run against my account to get everything back in order. Thanks again for the help.
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