Support Forum

Similar to other posts, I cannot create a password in my new account. I am using a gmail account. I have cleared out my cache and cookies and have tried multiple browsers. I get the same error message as the comment below.  Can you please help. My issue is the same as the person below:  I created a new account via google account, and now trying to set my new password but "There was a problem changing your password." error pops up every time. I tried to change the browser (Chrome, Edge, Firefox), and OS(Win, iOS) but the same error appeared. This issue is seems to be related to this: https://support.box.com/hc/en-us/community/posts/18869814941971-Error-changing-password

2.8 GB of 10 GB used, but my BOX is Empty! Please check and advice where is this 2.8 storage used? Thanks.    

A bunch of files under a particular folder, which contains a number of sub-folders, has TOTALLY disappeared. Can you fix this critical error right away?

I set up a shared folder in PALS to the pinyon public folder for this project.  I just went back to the link and it is denying me access. I need to make sure I have access as well as any members of the public that I share the link with. https://usfs.app.box.com/folder/251001020996?s=tw2fvg1t6aeeefpotul72dncuxfwaq22

Hello, how can i expert an index of a specific folder? Preferably reflecting the directory/file tree structure. I can only make an index of my whole BOX account, which is sooo big, that i cannot work with it decently. Thanks

Can you help me with this as well? 

Hello! I would love to shorten my current public BOX URL. Is it possible to shorten it?

How can my status as an editor be changed to co-owner in Box?  

I can't send any documents out for signature.

I want to know how I can send upload triggered relay notifications to slack instead of eMail

Massively struggling trying to share a document with a group of users. currently only sharing with 25 and need to invite another 30 approx. Every time i try to add somebody i just get this message: 'There was a problem while completing your request. Please try again.'  Can a box support visor please look into this? Thanks  

  Above is the link to the Box folder that we are referring to. I am listed as the co-owner, but the owner, David Trilla Rodriguez separated from IBM yesterday at the end of his postdoc assignment.  This is a very important folder and I need to get access restored, Please help! Thanks,  

I have paid for the unlimited storage business plan, but whenever I try to upload anything I'm getting the error above, can this please be fixed? I don't see anything in the settings that can be turned on to address this.

Someone downloaded my 2019 tax return.  I received an email, and the Box records show that it's true.  What should I do?

Hi there!  I'm running into an ongoing issue with logging into the box.com app from my phone.  My login, password and phone number are correct but when the text is received with the 6-digit code, I immediately put it in and an error comes back and says that it's expired.  After a few tries, the message directs me here for further help. 

Can I please have a script run on this account as the storage is saying it is close to full when I have less than 1gb of files THank you 

Received the error message when trying to open PDF file.  undefined is not an object (evaluating 'this.pdfjsLib.GlobalWorkerOptions')

I need urgent help please

I work for a studio and rely on our Box backups to retrieve large amounts of data. Frequently, almost every time, when attempting to download or make available off line a folder of work, Box Drive Errors out. I get the warning "The device couldn't connect to the server" or the more dire, "could not connect to Box"  Box Drive is a broken product and has been for years. Even after following the very manual resetting of Box, via a Terminal command of all things! I still get these errors. This is the only way to download the gigabytes of data I need to is with Box Drive. Its too big for the browser download. I will be escalating this to my IT department and we will begin looking for other backup solutions that work.  

How do I change the authenticator app applied to my login? Any support articles I can find all say a support ticket will be created for it. Seems like a common question.

Box keeps telling me it is failing to update my saved files because I’m out of storage, but when i delete things it doesn’t help. I’m not actually out of storage. Can you help with this?

how do i figure out who the admin of my account is your faq is not helpful

Hi, I bought 10 seats by mistake when I only needed to buy 7. Is there a way that I can decrease the seats that I have under my account?

Hi Box,  My team recently upgraded to the enterprise option and we lost all of our folders.  I read that they will be back in 24 hours.  Can you please confirm that this is true?   We were never notified that this would happen prior to purchasing the upgrade.  If we had, we would have planned appropriately.  I hope this is something you can address in the future. We provide our clients with a link to their annual folder within their Box account, will those links still work after the folders are back or do we need to send new links to all of our clients?

to whom it may concern Please be aware that Aircraft Services and Consulting Domain will be no longer be available. We have merge with Menzies Aviation and we need to change our email access and our domain. The main administrator is data redacted