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Question

Cannot create a password

  • May 23, 2025
  • 2 replies
  • 21 views
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Similar to other posts, I cannot create a password in my new account. I am using a gmail account. I have cleared out my cache and cookies and have tried multiple browsers. I get the same error message as the comment below.  Can you please help.

My issue is the same as the person below: 

I created a new account via google account, and now trying to set my new password but "There was a problem changing your password." error pops up every time.

I tried to change the browser (Chrome, Edge, Firefox), and OS(Win, iOS) but the same error appeared.

This issue is seems to be related to this:

https://support.box.com/hc/en-us/community/posts/18869814941971-Error-changing-password

    2 replies

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    Hi Suyin, 

    Welcome to Box Community and glad to help! 

    If you haven't tried yet, please create a new password using these steps. 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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    Thank you!  That worked perfectly!

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