Skip to main content

Similar to other posts, I cannot create a password in my new account. I am using a gmail account. I have cleared out my cache and cookies and have tried multiple browsers. I get the same error message as the comment below.  Can you please help.


My issue is the same as the person below: 


I created a new account via google account, and now trying to set my new password but "There was a problem changing your password." error pops up every time.


I tried to change the browser (Chrome, Edge, Firefox), and OS(Win, iOS) but the same error appeared.


This issue is seems to be related to this:


https://support.box.com/hc/en-us/community/posts/18869814941971-Error-changing-password

Hi Suyin, 


Welcome to Box Community and glad to help! 


If you haven't tried yet, please create a new password using these steps. 


  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.

  2. Check your email, you will receive an email with a link to reset your password.

    • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.

    • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.

    • Also, check your spam folder in your email client for this email.

Hope it helps! 

Thank you!  That worked perfectly!

Reply


Terms & ConditionsCookie settings