Support Forum

フォルダに保存されたファイルの内容が、同じフォルダ内の別の名前のファイルに置き換えられました。過去の更新履歴からでもファイルを復元できませんが、どうすればいいか知りたいです。

I would like the script to remove phantom storage space on my account. I'm missing about 40gb.

I uploaded files yesterday but can't find them today.  I've been a Box user for years and have never seen this happen.  

If I delete my account, will my subscription not renew?

My Box account shows a wrong sizing GB Thank you in advance for your help Best Regards

Can someone at Box support please reset my Storage. I deleted files but still show 99.7 GB out of 100GB used . Other times this has happened, support had to run a script to correct problem.

I have purchased 3 seats, and have not grated new seats to anyone. Box is telling me I am using 7 seats. I can't see who has the extra seats and I can't find any way to talk to someone about it. I want to talk to an actual person!!!!

I would like the script to remove phantom storage space on my account. I'm missing about 12gb.

In a Box folder that has been shared with me, I have previewer status. There are four PDF files. The first file is 537KB. The second file is 1.4MB. I can preview the first two files.  The third file is 15.7MB. The fourth file is 169.2MB. I cannot preview these two files.  I receive the message: "This preview didn’t load because the document may be protected. Please try to open or download the file to view." I need to have the ability to preview the third and fourth files.  Using Safari 17.5 and Chrome 126 .... I have cleared the cache on both browsers. I have rebooted the Mac. I am using Sonoma 14.5.  Is this happening to anyone else? If so, what has been your solution/fix? 

My requirement is: that when I share a file with an external user, they have to first verify the email with OTP before accessing the file. I also want complete visibility of who is accessing my file. How to achieve it?

Bonjour, il n'y a plus aucun fichier dans mon box pourtant je ne peux plus rien ajouter. Pouvez vous faire quelque chose ?

Hello, Like many others, I receive this error message when trying to add a user who has already deleted her box account associated with her email. The console has no button for "invite user that already exists" into our enterprise. Can you please help me troubleshoot?    Thank you

Hello, my account tells me that I have 7.9 Gigs in use and I do not have any files loaded.Please I need you to solve it.Thank you

Using BoX on an iPad ... I would like to be able to have complete content of a folder available offline. HOw can I achieve that? At the moment when I mark a folder to be available offline and go inside that folder, all files are shown as not available offline. I need to go to them one by one and switch to "available offline". This is not vary practical. Is it possible to choose that all content of a folder is also made available offline? If not, is it possible to select multiple files and choose "available offline" for all of them?  I understand that there are risks involved, e.g. if trying to make root folders of large filesystem available offline, which could trigger transfer of a lot of data ... .  

hi Please run Storage Script on my account.I'm having trouble viewing and counting space.

Hello, I need to add users to our enterprise who already have accounts.  I also need to add users to our enterprise who belong to another enterprise.   thank you

Dear Team, please help us out to restore our box capacity, after deletion still it is showing almost full.  Thanks & Regards

I manage software development projects.I contract with development companies to facilitate projects. I have signed up for the Startar plan and would like to add the development company's domain to the account. Is it possible to do so?

Hi,  In the past support has been able to run a script to accurately reflect the actual storage usage. Can you please do this to this account?   Diana

Hello,  I deleted all files but still shows space used. can you help to clear the space?

One of our co-admins have left the company. How do I block sign in and/or delete the that co-admin? I am a co-admin. Thanks, Bob

Hi. I'm the admin of our business account and I need to change my email address. Can you help?

BOXの2段階認証を無効にしたいです。

Looks like there's a ton of posts about this but someone on the box.com side has to run a script, you guys should really be just be cleaning that up on a cron job or something similar, or give the user the option to run a clean button.    

Since Box likes to hide it:   https://support.box.com/hc/en-us/requests/new?&referrerPageUrl=https://support.box.com/hc/en-us/articles/360043693474-Box-Product-Support