Hi Johntroy, 

Welcome to Box Community and glad to assist!

Just a quick reminder, in order to create a strong password please setup a password with a string of at least 8 characters, with either a combination of numbers, upper- and lowercase letters, or special characters (i.e. $#@&!).

Once again, please reset your password: 

1. Visit https://app.box.com/reset and enter the email address associated with your Box account.


2. Check your email, you will receive an email with a link to reset your password.

• • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  
  
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  
  
  • Also, check your spam folder in your email client for this email.
  
  

Hope it helps!