I received a message to update my password and make it stronger. I tried multiple times and nothing changes. I received an email saying it was successful changed, but I still cannot access my box. Please advise.
Hi Johntroy,
Welcome to Box Community and glad to assist!
Just a quick reminder, in order to create a strong password please setup a password with a string of at least 8 characters, with either a combination of numbers, upper- and lowercase letters, or special characters (i.e. $#@&!).
Once again, please reset your password:
- Visit https://app.box.com/reset and enter the email address associated with your Box account.
- Check your email, you will receive an email with a link to reset your password.
- Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
- If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
- Also, check your spam folder in your email client for this email.
Hope it helps!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.