Support Forum

Same problem

Can't open Excel on BOX online (must be downloaded)I would like to know how to operate it online.

Hello, does Box.com support the QBW, QB.TLG and QB.ND files? I have tried to upload them but it seems as if such files are not supported.  

My storage show close to full but it isn't.

At first, I downloaded the installer and launched it, however whenever I open the Box app, I sign in, it redirects me to the website, I sign in from there, then I get redirected to the home page of the app where I have to sign in again, and this continues to happen. I removed the app and the installer, downloaded it again, but now it is not running at all. I tried to change the directory of the installer as mentioned in one of the previous messages, but now things are worse and cannot find the installer at all.

I have tried clearing so many files and bring it down since days, but it shows 10 GB is used.    According to many threads, the support team can fix this known issue with a script. Can you please help me.   Greetings Dirk

Hi, I'm getting this error message "Error: temporarily_unavailable" when trying to open Box Drive on my Mac computer, running Monterey OS. Can you help me resolve this thanks, Robin Temple

Hi, Having issue opening pdf file from Box drive with reporting error Access denied   This is happening to all pdf files stored in Shared Box

Hi! I posted a question earlier asking if the admin on my enterprise account can see the content I hosted on my box.com account but I was told to log into that account and ask that question but when I try to do that box.com tells me that my enterprise which is Carnegie Mellon University states that I should approach the help desk or the IT department of my university with this question. Please let me know 

The team is not able to preview one particular file to work on it online. An error appear - "This preview didn’t load. Please try to open or download the file to view". Other files in the folder works fine, no issues. It is important to have opportunity to work on this file in Preview mode so few people can make updates in the same time. To download file, update and save is not an option as few people can't work on the file in parallel. What can be a reason for such problem and how this can be resolved? The size of this file is 85MB (excel file with multiple tabs)

I recently changed my mobile phone number. Because the Box previously sent a security code to my ole phone number, I need to change my registered mobile number.  However, after log-in, in the Account Setting section, I do not see my mobile number information (any phone number information at all).  How do I change my mobile number registered witht Box?FYI, I changed the two-step authenticator method to use an e-mail.  Therefore, I do not think I have immediate problem.  However, I still want to de-register my old phone number and register my new number.Thank you.  

I am trying to load a PDF and keep getting this error.  What do I need to do to resolve this?

Hello, please run the script to reset storage display according to this link: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect My drive is showing 20/50GB used even though it is not. Thank you.

I am unable to search and locate files and folders. What is going on? This keeps getting worse on my computer and I do not understand why I am unable to search for folders or files. HELP! 

Hello, I have a personal account as well as a business account.  I am unable to access my business account all of a sudden.  It is asking me to go to the Authenticator app or to enter a backup cade.  I have no Box account set up in my authenticator apps, never did, and never received back up codes.  Now, I am unable to access box when clients share their folders for collaboration.  Please help. RR

Hi, is there a way I can recover old items deleted from trash.

Hi, my newly set up email was not receiving emails, can you please resend the password reset directly

"error invalid user" in box drive in the sign 

Dear Team, We cannot copy words or content from the file in the box please resolve the issue.

I am trying to set up a new user(new employee). I am getting the following message: email already used in a box account but not associated with an enterprise.  

Hello, we've recently been asked to identify our BOX Instance ID. URL: https://zadv.app.box.com/ I can't seem to find any reference of this on the Admin Console.

I have restarted, installed, uninstalled, cleaned the registry and reset the Windows. Nothing helps. It is a new surface pro 11, with windows 11. Ebry time I start box a get this error. 

How do I open a support ticket. My conformation emails are not arriving or showing as passing through or 365 security gateway. Thanks

Hi,    Can you please review the storage limit on my account and adjust for any discrepancies?   Thank you

My account has an old work email address attached to it and I want to change it. Is this possible to do with the free version of Box or do I have to upgrade in order to change my email address?