Support Forum

Hi,   We are trying since days to get the Confirmation Mail for a new account but it does not arrives. How can we manage? We checked all spam, etc but still nothing is arriving in the mailbox. Thanks to help us as we need the access for work.

Hello,  I'm needing help with setting up a password/updating my password in order to access shared files. I created my account using my Google login, but now this seems to be preventing me from following the normal procedure. Many thanks; looking forward to your assistance. Best, ~ Thomas

My account 16409154577   shows that the limit of 10GB is used!  this is not true at all.  Please run the related script on my account. Thanks.

I have English set on my Account settings   However, when I open my box notes all the UI buttons have other language     How do I change the language to English???  

I could not find some of my folders in Box from yesterday. And if I try opening any available file, I get a message that the file is moved to another location. I searched Trash but there was no data available.

For the search interface,  Search for content - API Reference - Box Developer Documentation I am wondering how to know the folder layers from the response. I see there is a property named Path_Collection, which seems has all folder names, but the sequence_id property is always 0. How can we know which is the direct parent folder, which is the second level? Can we relay on the item sequence of the collection?

1つのアカウントで複数のデバイスにログインできますか?試してみると、「ログイン資格情報が無効です」というメッセージが表示されます。何か特別なことをする必要があるかどうか知りたいです。

Hello, I just found out, approx. 50% of my folders are missing, as they are at disposal for other collaborators, there are not deleted by their owner. Neither are they in my trash. The notice is "This shared file or folder link has been removed or is unavailable to you." or  Oops! We can't seem to find the page you're looking for. Can you help me, please? KR Michaela

Hi, as the title says, I no longer have access to the authenticator app and this account is needed to be accessed by another person. I'm only able to login because I was able to authenticate using the authenticator before losing it.Thanks!

I deleted and free up space but still cannot upload and saying storage exceed quota. 

hello, my box says that it is at 100/100 but my pc shows only 84gb full. this has happened in the past. Can you fix this for me please? thank you!  

I need to review information in this BOX folder however I dont' have access to it. https://flex.ent.box.com/folder/120281949882?s=xu67eyguj5z83mq36v2hiar89wycdx0j 

Dear Support Team, Could you please run a script for my account to fix the data inaccuracy issues related to my storage size? Thank you in advance for your assistance.

I upgraded to Personal Pro from a free version yesterday. My storage quota does not show the 100 gig that should be available to me. Please reset.

Windows OSを使っておりドライバも特に問題ないと思われるが、複数のPCでWindowsアプリとしてBoxDriveへログインがうまく行えない状態になっている。 事象を記録してYoutubeに公開しようと思ってます。

I want to recover my box account, but I can no longer access the email with which the account was created. How can I recover it? I currently registered with another email, however the storage I have in that account is much larger.

A user was deleted and now they need to be added.  It says that the email already exists.  Not sure how to fix this.  It seems that others with the same problem needed to put in a support ticket.  I saw another note that aid you can submit a request from the help section of the Box community which I cannot find.  Any help would be appreciated.

I am making comments that are showing in the activity but not on the document.  Please advise.

Help!

Hello! I need to chat with support. My Box Drive won't login or show any error messages, the web browser logins in just fine.

Good evening, I get the following message when I try to upload files to our project Box - Account storage limit reached - however, in the bottom lefthand corner it states that we have only used 9.8 GB of 100 GB. Please help! Thanks, Cecilia

I have the same issue as the other people who posted. How can I get another QR code so it can be add it to a new phone?

When I try open MS office products to my desktop (as the online version on a Mac is not great) I get this message   I am also having problem open Indesign files without downloading them but the rest of the Adobe products seem to be fine. All these problems started last week Friday, before that I never have permission issues

We have an EC2 instance self-hosted runner that runs our GitHub Actions to compile the application software and uploads it to the Box. This setup has been working well so far since the EC2 instance runs 24/7 (it is expensive). We are now pursuing a new initiative to use on-demand EC2 instances, where an EC2 instance starts up, runs the workflow, and then shuts down. Upon testing it; we are seeing the error below.  The OAuth App that worked on the 24/7 EC2 instance is not working with the on-demand EC2 instance. Please note that the 24/7 EC2 instance is still operational, and the same token works without any issues. The problem only arises with the on-demand EC2 instance. When created the dynamic EC2 instance, we took an image of the 24/7 that is used to create the dynamic EC2 instance. How do we resolve this issue? What type of access to create to make the dynamic EC2 Instance work. I went over the different types of authorization but it was not so clear which fits our situation. I wou

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