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Question

All my files are gone

  • May 27, 2025
  • 1 reply
  • 14 views

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Can someone from box contact me, all my files have totally disappeared

1 reply

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  • Author
  • Box Employee
  • 34738 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist! 

Notes:

  • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
  • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

To restore specific items in Trash:

  1. Hover to highlight the row of the item you want. The More Options ellipsis () displays.
  2. Click the ellipsis (...).  Then: 
  • To return the item to its original location in Box, click Restore.
  1. At the prompt, click Okay.

Hope it helps!