Support Forum

Hi, my medical school has Box accounts for all students but I can't log in to my account or create an account or reset my password. When I try to reset my password I don't receive an email. When I try to create an account it tells me my email is reserved. I need access to these files rather soon. I would be happy to share my school email address if that would be necessary.  Kind regards

I have years of experience with Box Drive, using it more than anyone at my university (San Francisco State University) I think, so I think I know what to do.  I depend on my home laptop and work laptop (both running Windows 10 Enterprise, with 16 GB RAM, ~1 TB of storage, currently 700 GB free on this computer) being able to work on the same files. I'm very careful to make sure things are synching, but it's not been working reliably the last couple of weeks.  There used to be an interface that helped identify problem files that may be hanging up, but I don't see that anymore.  Currently there are no Transfers showing in the popup, but there are files that are not being updated to the cloud.  I've tried tricks like copying files to the desktop, then logging out of Box and back in, copying back in the files.  

Would you be able to restore the following folder back to February 28, 2024 19.0053 - NWL WWTP Phase 2\08. Changes Management\801_EC https://pomerleau.app.box.com/folder/247998755361

I deleted my trash and the size isn't reflecting what is in my box.  can you restore?

I am using Box Drive to keep a large directory structure synced.  On the main machine with directory it is marked to be available offline. That directory. structure has about 3.7 TB  It appears in addition to having the copy on disk box dirve is caching. the same data...  It is strangling this machine.  IOt was not doing this a few weeks ago.  

I keep getting an error that my storage is almost full, but I am not close. This issue has lost saved files and is very annoying. If this is not fixed in the coming days, I will have to switch my data to Onedrive, the better option.   

Can I convert a video MP4 file to a MP3 on Box and then upload it for a podcast?

I am trying to upload a file, but get a message that I am out of Storage.  However, the indicator in the bottom indicates that I have used on 1.8 MB of 10.0 GB

Since I am having an issue with my account that I set up through google, can I set up a new account with a different email from yahoo? When I tried doing this, I got an error message that there was an issue setting up the account. What are my options?

We have an Opportunity that needs to be associated with a different Box folder. Is there a way to update or delete an existing folder association in the Salesforce Developer Toolkit?  The Toolkit offers the "createFolderAssociation" method, but I don't see one for updating or deleting. Would it be safe to update the FRUP table manually? For example, update the box__Folder_ID__c field for the record linked to the Opportunity at hand? Thanks, Joe   

One of my firm partners is retired. I need to delete his access to BOX. Before I just delete him, I need to make sure I don't lose any important data. Is there a guide to properly handling this situation?  Seems like I should first assign all of his documents, folders, etc to someone and then delete him.

I am trying to run a Folders and Files Report on a specific folder, which contains a few hundred files. The files were uploaded yesterday. this morning I try to run the report, and I open it, it doesn't show any file.

Hi,   We are new to Box and happy we find you. NGO here. Trying to Add Box Shuttle but after I press Add it gives this message and stay like this for hours. Yes, I have waited. And Tried three times in different days already. I am on Firefox / Ubuntu. We need to migrate out stuff from G Drive (YEY!) and cannot :/ Please advice and thank you

My plan is Business plus. Get unlimited storage.Please correct. 

I have a free account with the email address aaaa@bbbbbb. My email address has changed and is now cccc@ddddd.When another person invites me to the box with the ccccc@ddddd email address, I cannot see the file and I am logged in with the aaaa@bbbbb account. Is there any way to improve this?

I would like to reduce the number of licenses, what steps should I take?

Hello Box support,I want to add a new team member, but can not find the admin console at the left-side menu bar although I am the admin for this box account.What to do?   regards,   Peter

hi i want to recover deleted pics from trash

I want to change my domain, but I don't know how.

Hello,I'm Lily. I'm the admin of our joined box account, and I'm unable to login my account because I get the error message 'accounts are deactivated' , so I'm writing this message from my personal account. (and I’m sorry if I bother you thanks to my incorrect English because I'm Japanese and I'm not the best in English.) We got a message from BOX,  and it says "~~~As a result, to prevent abuse and ensure the integrity of the Box Service for all our users, we have implemented preventative measures to disable uploads and sharing (including shared link URLs) from this account effective immediately, and will be deactivating the account." We're so sorry if our usage of BOX is wrong. But we need a help because our important data is still in BOX, and we will stop using BOX if we can have our data back. Could you please reactivate our aacount again ,and give us time for preparing for being deactivated? thanks in advance, Lily

Similar to other posts, I cannot create a password in my new account. I am using a gmail account. I have cleared out my cache and cookies and have tried multiple browsers. I get the same error message as the comment below.  Can you please help. My issue is the same as the person below:  I created a new account via google account, and now trying to set my new password but "There was a problem changing your password." error pops up every time. I tried to change the browser (Chrome, Edge, Firefox), and OS(Win, iOS) but the same error appeared. This issue is seems to be related to this: https://support.box.com/hc/en-us/community/posts/18869814941971-Error-changing-password

2.8 GB of 10 GB used, but my BOX is Empty! Please check and advice where is this 2.8 storage used? Thanks.    

A bunch of files under a particular folder, which contains a number of sub-folders, has TOTALLY disappeared. Can you fix this critical error right away?

I set up a shared folder in PALS to the pinyon public folder for this project.  I just went back to the link and it is denying me access. I need to make sure I have access as well as any members of the public that I share the link with. https://usfs.app.box.com/folder/251001020996?s=tw2fvg1t6aeeefpotul72dncuxfwaq22

Hello, how can i expert an index of a specific folder? Preferably reflecting the directory/file tree structure. I can only make an index of my whole BOX account, which is sooo big, that i cannot work with it decently. Thanks