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Question

Cannot Add Box Shuttle

  • May 23, 2025
  • 3 replies
  • 19 views

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Hi,

 

We are new to Box and happy we find you. NGO here.

Trying to Add Box Shuttle but after I press Add it gives this message and stay like this for hours. Yes, I have waited. And Tried three times in different days already.

I am on Firefox / Ubuntu.

We need to migrate out stuff from G Drive (YEY!) and cannot :/

Please advice and thank youuho01HQWWC7VC54TAQJ64TACZ1BH8.png

3 replies

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Hi Lulia, 

Welcome to Box Community and glad to help!

We currently don't offer Box Shuttle in your account tariff. To utilize this, please contact our Sales team through box.com/pricing

Thanks for posting! 


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What if you have NGO status and are on an 'Enterprise Plus Plan' where clearly states the Box Shuttle product is included as outlined the Feature Matrix?


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How Can I Box shuttle enable in my admin portal ?