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Force password reset but with google

  • May 23, 2025
  • 1 reply
  • 8 views
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I have an individual account, signed in through google. To accept a collaboration, I'm being forced to reset my password, but I never had one because I signed in through google. Please help.

 

Thank you.

    1 reply

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    Hi Julie, 

    Welcome to Box Community and glad to assist!

    You should reset your password using these steps:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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