Support Forum

Hi have created zip archive with set files and checking status or trying to download zip url returns 404 for past 4 days. for every zip archive url

Box drive does not load anymore, with the following error: Traceback (most recent call last):  File "box\app\bfd_main.py", line 18, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "box\patch\win32timezone_patch.py", line 12, in <module>  File "PyInstaller\loader\pyimod02_importers.py", line 378, in exec_module  File "win32timezone.py", line 244, in <module>ImportError: DLL load failed while importing win32api: The specified module could not be found.

Unable to manually Add a User: Email already in use in anothercompany's  Box Account but not associated with my company.  I already tried the below options. - Deleting the BOX Account that already used in another company  - Clicking "Save" double time, But it keeps loading and nothing happens

Hi there, hi can't see my files on the app, but I can see them on a browser, I logged out and logged back in, but keeps having the same problem 

When I switched from an external user to a managed user, the folders and files I created when I was an external user disappeared. What should I do to restore it?

Hi One of my file got deleted by some one. Can I retrieve it again

確認メールの再送信をお願いします。

Hello, One of my  clients is not able to access any of our shared links and are getting redirected to the login screen. Is there a work-around or fix to this?

Hi,  we would like to use a PowerAutomate solution to copy files from BOX to an FTP. The files we would like to copy from BOX would have a couple of GB. Is there a cap on the file size that we should worry about here? Did some already apply PowerAutomate flow for such cases?   Thanks!

When uninstalling Box drive from Windows,  Instructions say quit box drive as the first step.    Does this mean select Exit  or select Log out .   Whats the best option .

I got the Message „This shared file or folder link has been removed or is unavailable to you.“ I can’t See anymore the for me shared folders in my iOS App and also not on App.box.com. The Person, who Shared the Felder for me checked the Share-settings. Looks Fine. any advice?

How can I remove the process that requires me to click on the prompt:  "This item will be deleted immediately. You can’t undo this action."? I want to delete a doc and have it go to Apple trash.  Adding this extra step every time I delete a doc is irritating.    

I need to change the email address that I joined Box with.  Can't see how to do this in profile etc. Would appreciate advice on how to do that. Thanks

Hello,   I have been asked to upload documents and I am unable to find out exactly where i should upload my documents to. Can someone please help me.

In a structure with a Root folder with several subfolders, some of them also having subfolders (that's 3 levels), how can I change the level of access for 1 specific user for specific subfolders? Example: the user should have "previewer uploader" role for the Root folder and the first level of subfolders attached to the Root, but should have an "editor" role in a specific sub-subfolder? Each time we want to change the role of the user, it says that the role will change also at Root level as it is the parent folder.

When viewing a pdf with a column of data in landscape mode in the mobile Box app, it auto formats the column into two columns, making it difficult to read.  However, if you physically turn the iPad into portrait view, the format goes back to one column.

I'm looking for Box.2.41.224.msi, but I can't find it. It cannot be updated or uninstalled because the file is missing. Please help me.

A folder that I deleted on BOX Drive is still in my browser and I cannot delete it. When I try to delete it, it says, "A problem occurred while executing your request. Please try again. "Only folder renaming is possible. Moving and deleting are not possible.I tried with the authorized account and got the same error.Is there a solution to delete? The same problem has been reported by another user. https://support.box.com/hc/ja/community/posts/31493191491859-%E3%83%95%E3%82%A9%E3%83%AB%E3%83%80%E3%81%AE%E5%89%8A%E9%99%A4%E3%81%8C%E3%81%A7%E3%81%8D%E3%81%BE%E3%81%9B%E3%82%93

I have downloaded Box tools and enabled it via safari; however, Box is not recognizing it as enabled. We have installed and uninstalled three separate times, as well as restarted the app. How do we fix this issue as I need to operate in box tools via the online forum. 

One of our employees is currently locked out of his Box account. We sent out our annual password reset emails, and he has not been able to receive any of them; not in his spam or out email filter program. He needs access to his Box ASAP. What is the solution? 

Hello, box is no longer letting anyone from the company upload any documents as it says storage is full. We have deleted over 100 users to free up seats and this has corrected our storage. Please can you help

I'm trying to purchase a plan to upgrade my storage and I'm getting an error message indicating I need to contact support to verify my account.  

I have a box account and am able to login; however a co-worker shared a link to joint folder with me and when I click the link in the email and log into my account, the folders are not there.

We are using Box for Salesforce. And some users are experiencing a blank screen. It is resolving for some when they reauthenticate the Box user under Box settings in salesforce.But for some, they had to revoke salesforce association within Box before they reauthenticate in Salesforce.We do not know why this has occured.