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Question

Error in subscribing plan

  • May 27, 2025
  • 1 reply
  • 15 views

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Greetings, we are having difficulties subscribing to a plan. We have tried several times, and the following message appears:

An error occurred while processing your request.
We were unable to process your payment information. Please check if all fields are filled in correctly and try again, or visit support.box.com for further assistance.

1 reply

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  • Author
  • Box Employee
  • 34740 replies
  • May 27, 2025

Hi there, 

Welcome to Box Community and glad to assist!

If you're having trouble with your upgrade, please reach out to our Sales team: box.com/pricing.

Thanks for posting!