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Question

Discrepancy in the number of licenses

  • May 27, 2025
  • 1 reply
  • 80 views
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We registered with 5 licenses. However, there was an error in one of the user entries, so we deleted it and attempted to re-register. Unfortunately, the system displays "Managed users (5)" and "5 licenses in use out of 5," and we are unable to add a new user. Only 4 users are currently displayed. Could you please advise on how to resolve this issue?

    1 reply

    C
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    Hi there, 

    Welcome to Box Community and glad to assist!

    To look into this issue, please reach out to our Billing team through billing@box.com or you can open a new ticket and contact Box Support. 

    Thanks for posting! 

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