We registered with 5 licenses. However, there was an error in one of the user entries, so we deleted it and attempted to re-register. Unfortunately, the system displays "Managed users (5)" and "5 licenses in use out of 5," and we are unable to add a new user. Only 4 users are currently displayed. Could you please advise on how to resolve this issue?
Hi there,
Welcome to Box Community and glad to assist!
To look into this issue, please reach out to our Billing team through billing@box.com or you can open a new ticket and contact Box Support.
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