Support Forum

Request script executionStorage Usage Or File Count In My Account Is Incorrect I don't have any file... and it shows a use of 4 Gigs Thak You  

I have Box drive set up so that a number of folders are available offline. This works perfectly if on start-up the box drive connects via the internet and I log into Box.  If there is no internet then the offline Box folder is not available.    Somewhere along the line in the last week or two, when I start up the laptop and Box Drive is starting up, it asks for Box username and password to login, and if there is no internet then I can't login and the Box Drive folder on windows explorer isn't available, abd thus the files to be available offline can't be seen. I am running Windows 10 with the most recent Box Drive. Can anyone throw any light on this problem?  

Right now I've 33.7 MB of files in my account but my storage usage shows only 24.2 MB used. Storage is being shown less than what is occupied. I had this issue a few months back when storage was being shown more than the used storage space, someone had ran a script on my account post post this is occurring. Kindly someone help me fix this.

hey i’m the owner of the account only was was using the account no other person is using that account my account is free i didn’t delete anything from my account but suddenly my 1.9gb data is empty even in the trash i couldn’t find my data in trash plz help me this is important i want my data back plz help me to recover my data

Hi, is there any way to disable the hotkey on Mac for enabling Mac (some modifier keys plus space)?  Prior to installing Box, I was using this hotkey for another purpose. If not, it would be great to have an option to disable! Thanks!

Hello! We're currently using a Box.com hosted video file on our website and need to identify the following Box.com cookies in order to remain GDPR compliant: "z" provided by app.box.com "cn" provided by app.box.com "site_preference" provided by box.com Further info: The box.com hosted video is being streamed through an HTML video element We're hoping to identify the purpose/category of each of these cookies so we can provide descriptions to site visitors in our privacy policy Thanks for taking a look!

I have zero files but box shows 6gb storage used. Is it possible to check it out and repair?

I heard that if you have Excel document, that has macros, you cannot store it in Box, the macros will get corrupted. So, Box does not recommend storing Excel files at it. Can you provide me information on this?

This morning my computer randomly turned off, and when I restarted it I got a “sync folder is unavailable” message that I snipped and tried to send but unfortunately Box has a 2 mb limit on attachments which is RIDICULOUS.  I was also prompted to send my logs to Box, and they were apparently successfully sent.  The dialogue box message I received – “Your logs have been sent successfully” – had a link to create a support case which I clicked on.  The link took me to a “community support” page.  I started to type “Sync folder is unavailable” under “Title” which brought up similar posts on the right side of the page, none of which actually addressed my issue.  Here is one such link that was suggested - https://support.box.com/hc/en-us/community/posts/5316079775635-This-shared-file-or-folder-link-has-been-removed-or-is-unavailable-to-you-?input_string=Sync%20folder%20is%20unavailable. I am at a loss as to what to do, as it seems virtually impossible to actually reach someone at Box who is

November and December folders have not appeared in my Box, I am unable to submit documents.

In the BOX admin center there is a new section for "email test" relating to the new service provider BOX is using for email notifications. We are assuming this change happened recently, because none of our users receive any notifications anymore. This is particularly annoying for BOX sign (the main reason we even decided to use BOX). Does anyone have a solution for this? We have enabled all notifications in the BOX enterprise settings under "Notifications" already. No change. We still don't get notifications when a document needs signing...  

Hi there, I'm the manager of Abraham Robles (email redacted) and despite numerous attempts to have his password restored no email arrives at all.  I have tried myself to do the same, also to no avail.  Perhaps my organization is somehow blocking your reset emails, but access for abraham is urgent due his duties. I'd appreciate your response (Email Redacted) Alfredo Cruz LATAM Support manager

I have a  paid account with file versioning.  However, when I try to use file versioning, it says the feature is unavailable until I upgrade to an account type that I already have. 

Hi, I originally signed up for box with my corporate e-mail address. However, we had a domain name change.  Everytime I log-in, I get a notification that i should use the new domain name, but I can't change it in my account settings. How can I migrate and align my new domain name with the account? We are a google workspace suite based e-mail system.   Thanks,   Kofi

Hello team, I had created an app on Developer console for our project (python based application). The idea is to automate some of the manual uploading / downloading of files on Box from local server. I had gone with 'OAuth 2.0 with JSON Web Tokens (Server Authentication)' authentication method for Box API authentication with our application. As it turns out, an authorization from the enterprise is also required for the authentication process. I had submitted my app (APLA WB Box App) for review and authorization almost 2 months ago on on October 18, however, I still see the authorization in pending state. Can you let me know who's in charge of the authorization process ?  I've attached the snapshot of the same. Thanks, Siddharth

A invite to join Box was submitted to a new employee, but the email account was not yet set up when the request was sent. The new hire's work email was then set up but she is not getting the emails inviting her to the Box folders. I did received immediate confirmation emails telling me that she has accepted the invite, but this is untrue. I've removed her invite and the reinvited her and she is still not getting the emails and I keep getting confirmations that she has accepted. As a temporary fix, we have her using her personal email, but this is not a solution. We really need her to access Box as nearly everything we do is on Box.

I have a user that noticed files deleted from a shared folder, how do we get them restored we have no idea who deleted them but they where last seen Dec 02.  

Hi all. Is it possible to schedule a backup task from my PC to Box?For local backups I use SyncBack - can it see my cloud space too?

Hi,    I added only few files, but parameter shows I used 78% of 10GB. Can you check the status? Seems like it is buggy. 

I can't see where the comments are linked to in my Box file/document. I can see there are comments made by my collaborators- they come up on the right hand side of the screen, but cannot see where in the text they link to... When I click on the comment it doesn't go to the section of the document either. I have checked through all settings and all people who have commented are collaborators. Need help!

can you run your script to correct the storage amount I have in my account? It's second time I have this problem

Hi When I try to open file on my Mac all I see is a green loading bar. Can you help please

I cannot upload data via thunderbird, but Box is far away from being full. Please run the script on my account. Thank you

I have been receiving the "Something went wrong with the upload. Please try again" message for 1 consecutive month now every single time I try to upload documents. There is no number I can call to get this directly fixed please help.

Hi!Could someone tell me if the last version of Box Drive runs with 10.1... version system of Mac?Thank you!Pako