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Issue with Setting Password for Free Account

  • May 27, 2025
  • 1 reply
  • 11 views
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Dear Box Support Team,

I am currently using a free account and have encountered an issue when attempting to set a password. Since no password has been set for the account yet, I tried to input a new password through the "Change Password" section. However, I am receiving an error modal stating "There was a problem changing your password" and I am unable to set a new password.

Could you please assist me in resolving this issue?

Thank you for your help.

Best regards, Sho

    1 reply

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    Hi Sho, 

    Welcome to Box Community and glad to assist! 

    To setup your password, you can follow this process:

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Thanks for posting! 

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