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I am trying to get an email to reset my password for my <personal information-redacted> account. However, I am not receiving the email at all. I need access to this box folder for work. 

Please respond ASAP

Hi Cedric, 

Welcome to Box Community and glad to assist! 

You don't have a Box account with the email address you've indicated. To access the shared folder, you can setup a new account for free. 

To do so, please create a new account here.

Thanks for posting! 

 

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