I appear to have the same problem - my box won't sync. It lies and says I am out of space when we've not even used 1/10th of our supposed space. This issue seems to be a universal problem with cloud storage, so I am guessing it is hard to solve...

Hi there,

Welcome to Box Community! 

To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

Thanks for posting!

how do i get help for the same thing?

BTW, I am still not getting help from the support

None of us are - I am assuming Box customer support is either overworked or doesn't care about our plight.