Support Forum

We are currently using three licenses but due to changes in our business situation, we would like to reduce this to two licenses. Therefore, we kindly request that you proceed with the cancellation of one of our licenses. If there are specific procedures or any other information required for this process, your guidance would be greatly appreciated. We apologize for any inconvenience this may cause, and thank you in advance for your cooperation.

Hi there Im getting a message that Ive run out of space. The admin console shows 10GB but Ive only used 800MB Can you help Many Thanks

Hi all, I'm the Security Officer of my company, and one of my colleague is being asked for a 2FA code, but never set it up. It happened to me, and had to follow a process with many exchanges with the support to assess my claim and get my account back.I'm creating this ticket so that my colleague could maybe follow the same path, or a simplier if you have it.I couldn't find a way to create a "real" ticket, I'm available to give you the login of my colleague's account anytime by email or in the context of a support ticket. Thank you all, have a nice day.

Hi Folks, I have uploaded a file to Box: 1 Big picture drivers draggable iconshttps://app.box.com/file/803240423327?s=51gngtyct4y6a1uhmuql7uqblxcvdtga Ideally, people will be able to click and hold on one of the icons and drag it to another position (each circle is an image set to ‘wrap text tight’ in Word). Regretfully, when people click on the document on Box a comment frame appears. They cannot actually click on the icon and drag it. Can we find a way to fix this? Cheers, Andrew Gaines

I have a new Windows laptop and iphone and I do noit have Google authenticator code to get onto box.com.  The password works but I need a QR or QR code to get them synced to Box.com. Fortunately, I can log onto my MAC OS to Box.com.  That said, this is a poor way to handle getting on from new devices.  Having to contact you for this is annoying.  

I've tried multiple times to obtain password reset- I'm not receiving the email, it is not in my spam box. Please assist further.

Hi Team, I am unbale to mount  https://dav.box.com/dav  in linux via command line. after type username and password getting below error. "/sbin/mount.davfs: Mounting failed.SSL handshake failed: Secure connection truncated"   Please have a look and help me in this . Thanks 

I have had a free Box account for many years. I am still able to log in, but I am concerned because the original username was my old email address, and that is the only info that exists in my account profile. I believe the old email address is still active, but I no longer use it. How do I update my account to a more recent email (and probably a new username) so that I do not lose access to my files? I don't see any place on the site that offers that option. (I have noticed that many users have trouble with this.) As of today, I was able to log with the old information and upload files; all of my old files are still there. I would just like to make sure I can still access the account going forward.  

Hello.   I can not download this file. Where is the "Download" button ??? https://app.box.com/s/onakixz9fsru3rzcsgzg493g78dqtiq9 Password is

In Box Content Explorer, I encounter an error and receive a message saying, "A network error occurred while loading." My network doesn't have any issues, and there aren't any problems with permissions either. Can you provide a solution for this issue?

I have several collections and would like to download all items in each collection but cannot find the option to do so.  The items are stored in different folders but I would rather not take the time to go back through all of those folders (dozens) to find each item to download.  Is this possible?

Havnig trouble adding a particular email as a new collaborater.   Other emails from the same domain have been added succesfully.  Keep getting a red message saying that she cannot be added because she has been "deactivated".  I have not deactivated her. Any tips on how to solve this?

One of my folders shows I have 79 files in it, but there are actually only 9 files in the folder.  This is keeping me from uploading additional files as Box says my account if full, when I should have plenty of space.  

Hello. My email address is  If the email address has beed added to the suppression list, please remove it from the suppresion list. Best Regards

The contact or chat box has disappeared from by box notes so I can't add comments or tag team members online.  I CAN do this through my phone app though.  Suggestions of how to add this back in?  I can do this through attached files, but just not in Box Notes

One of our largest folder disappeared from all collaborators yesterday May 8 2023 sometime between 4pm EST and 6pm EST. All collaborators checked trash and folder not found. This folder is very imp to org and we need help asap. Please someone contact me. Our subscription includes data retrieval. This is 2nd request for help in past 24 hrs.

Our Salesforce instance has been integrated with Box since very long, but its few days back that we've start seeing batch failures with a managed package 'Box for salesforce' , in which there's a class named BoxClientLog is failing with status Read Timed out, which can't be changed as its part of managed package. Can you please suggest what's the troubleshoot for it.

Is it possible to change the administrator account to a domain that is not registered? example)Currently:admin@domainA.comAfter change:admin@domainB.com "domainA.com" and "domainB.com" cannot be domain verified.(Company policy) thank you.

I uploaded a PDF to my files but when I zoom into the bottom part (on an iPad) and zoom out again the slide isn't in frame anymore but moved up a bit. Is there any way to fix this so when zooming/scrolling/etc. it stays in place?

I need to transfer files from my school account to my personal account because my school account will be deleted shortly. I have made my personal account a co-owner on all of the folders I want saved. Since I have done this, does this mean that the files will NOT be deleted when my school account is deleted? If the answer is no, what else can I do to facilitate the transfer?  

For some reason, the files on my local computer were not syncing for a few days and the files on my laptop were able to sync. Does anyone know how to fix it? 

When I try to enable my email multi-factor authentication for my account and follow the "Set Up" instructions, using the following steps: Go to Account Settings > Account.  In the 2-Step Verification section, click Set Up. Click Set Up. Select Email and click Next.The following window confirms you’ll use email MFA to sign in. Click Submit to continue. Select the email you’d like to use for the Box login. Enter the code sent to the email you selected for MFA. Number (4) step does not appear for me to "select email" in order to proceed through the remaining steps.

This just started today. When I try to upload a file, it says "Some uploads failed. Something went wrong with the upload. Please try again." This happens when I try to upload any file to any folder.

I found this when i login and not receive any kind of code There was a problem sending you a text message. You can wait and try again later. If this persists, your number or service provider may not support text messages from Box. If you have any questions, please contact us for support at http://www.box.com/help

I recently transferred ownership of several relays I made to another user. However, the relay still appears (it is a task relay when a file is uploaded) under my name. Is there a way I can completely transfer the ownership, so I can go ahead and delete the relay I made? Would the task/upload be under the new owner's name instead of mine?