The same thing is happening to me too

I have multiple users in my org running into this issue at the moment. Logging out of box drive and logging back in fixes it, and so does using box drives refresh folder function. This can happen occasionally and won’t happen again for a while however, I think there is a wider issue going on as I have had a large amount of users run into this at the same time. I am unsure if more are running into this and are unaware.

Hi Vincent,

Welcome to Box Community!