Skip to main content

I have the same issue where Box.com throws the alert" Box Drive requires a Windows restart to finish updating." Windows is updated, I re-installed the app a few times. I am using Windows 11 Home on Surface Pro 7th Edition. 

Hi Andrew, 


Welcome to Box Community and glad to assist! 


Please try to manually reset your Box Drive application: 


  1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.

  2. Ascertain whether any files exist in C:\users\rUSERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\rUSERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.

  • You may need to show hidden folders to see \AppData.

Delete this folder: C:\users\sUSERNAME]\AppData\Local\Box\Box.
From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences.
Restart the Box Drive and follow the prompt to log back in.

Hope it helps! 

Hi Rona 


I have the same laptop with windows 11 PRO  


I have tried the above - no change


it seems like ARM CPU are not supported by box at the moment


Windows-Specific Limitations for Box Drive – Box Support  


 

Reply


Terms & ConditionsCookie settings