Hi Andrew, 

Welcome to Box Community and glad to assist! 

Please try to manually reset your Box Drive application: 

1. Exit Box Drive (if it is running). If necessary, use Task Manager to end the Box.exe process.
2. Ascertain whether any files exist in C:\users\[USERNAME]\AppData\Local\Box\Box\unsyncedFiles. These are files that have not been uploaded to Box. If these files do exist, and if you want to keep them, copy them to any location outside of C:\users\[USERNAME]\AppData\Local\Box\Box\ (such as your desktop). Proceeding with the steps below deletes these files.

• You may need to show hidden folders to see \AppData.

Delete this folder: C:\users\[USERNAME]\AppData\Local\Box\Box. From RegEdit, delete the registry entries under HKEY_CURRENT_USER/Software/Box/Box to clear Box preferences. Restart the Box Drive and follow the prompt to log back in.

Hope it helps! 

---

Hi Rona 

I have the same laptop with windows 11 PRO  

I have tried the above - no change

it seems like ARM CPU are not supported by box at the moment

Windows-Specific Limitations for Box Drive – Box Support  

 

---