Support Forum

We use a Citrix environment and log into apps.box.com from within this to access and upload files. We have worked with them and it appears that our IP address has been blocked/banned. We need to have this block/ban removed so that we can access our files.

Insights shows 301GB: *One* of our folders shows a larger size than the total shown above: Can someone please correct the storage usage statistics on our account?  

I hope this message finds you well. I am writing to provide an update on the ongoing issue regarding the accidental charge of $72 for a website subscription. Despite my previous attempts to reach out for assistance, I regret to inform you that I have not received any communication from the cancellations team regarding this matter. I understand that mistakes happen, but the lack of response is causing significant inconvenience on my end. I want to reiterate the urgency of this issue and stress the importance of resolving it promptly. As mentioned earlier, these funds are crucial for me, and I am in urgent need of a refund. I would appreciate it if you could escalate this matter to the cancellations team or any relevant department to ensure a swift resolution. Your assistance in expediting this process would be greatly appreciated. Thank you for your attention to this matter. I look forward to hearing from you soon and finally receiving the assistance I need.

Attempting to finish some uploads into my storage and even on my phone it's showing my total free space available should be around 50% full. I would like to request that the "script" be ran on my account to update to accurate storage totals. Any and all help with this issue would be greatly appreciated.   It was suggested to reach out from your support article here: https://support.box.com/hc/en-us/articles/360043695334-Storage-Usage-Or-File-Count-In-My-Account-Is-Incorrect

Hello, we need to update the primary email, but have been unable to verify a new domain. We keep getting a failed notification.

Hi there I have a free account with my company email but need to migrate this account to my company's enterprise account. How can I do this?  

Is there a way to create a custom watermark instead of the default user email / date / time?

I am able to upload PDF files but get an error when uploading an Excel file. Is there a reason for this...a way to fix it?

Hi, folks!My Box account  says storage used is at 34GB but there is currently nothing in there!!!How do I resolve this?Thanks!

Hello, I have deleted many files in my account but it still shows that is full. Could you fix the storage limit please?

HI I want to be able to add users to our enterprise but because they are already users I am getting a notification.  how can I do this?

I need to open a ticket to ask for help.  Please advise.

Hello how to determine the main admin for a boxfolder, if the owner left the company. No one has view or any kind of access to the folder anymore. We dont know the primary admin, how can we find out who it is? Here is the link to the box folder: https://ibm.ent.box.com/s/k62hlvpobm4nk7mnofzw4i2tu6q71pco

My trash box has no files. But it says 「304.5 MB/10.0 GB used」. Please clear my trash box.

We work in a team on a shared file. Since (around) the beginning of this year all the comments do not show up. All the users (using different computers) have the same problem.  Changing browsers, online or in the app, it stays all the same. We do not see the comments anymore.  Hopefully you can help us

Hi, I am trying to create a web form that I can access within a browser. That form would say something like "I acknowledge receipt of the product." Then it would have a spot to sign, a spot to type the signer's name, and a "submit" option. When submitting, the form would then be saved to a Box folder without needing any additional inputs or clicks. Is this possible? Thanks! Gus

Recently, I have been experiencing problem in opening Excel and word files from Box drive in my MAC pro Laptop. The same file when downloaded to "Documents" folder can be opened. It is almost like Deadlock and the entire Excel or Word application gets hung due to this and I cannot open any other files. I will have to quit the application from the "Activity Monitor" panel and then it gets opened sometimes. in other cases, I have to restart the system. This is really causing frustration and not meeting the purpose of using Box drive.  Request for a permanent solution for this problem

Greetings!I'm an Executive Producer for a multimedia agency and video production company. We produce interviews, concerts, and larger media packages. One of our clients has recently needed us to move to Box to meet their needs, and ultimately we had to move our entire operation over from Dropbox.Anyone in the media production world shooting with high resolution cameras that footage and data storage becomes it's own field. With needing to deliver 8k RED and BRAW footage, a 150gb video file size is a common site with interviews, live sets, and other long format content. Aside from proxies, or breaking down the footage, has anyone been able to interface with Box to get them to turn off this data cap? As an Enterprise Governance account, you'd think we'd be able to do something that the basic business Dropbox account can do...Any insight or workflow strategies, shoot em my way!Thanks!

Hello,  I would like to know the backup procedures for our company's data stored on Box. How frequently does your company take backups of our data stored on Box? Additionally, could you please provide information on the methods used for backup? Thank you in advance for any answers you can give me. I wish you a good day.

I messed up some step in establishing MFA on my phone and not able to access my account.  Can I do a reset and try again?

hi My disc shows full even though it is not full

Hello! I am setting up a Box for Teams integration using a Team that I am the owner of, but when I got to set the default Box folder, it says only the Team owner can change it (which is me). It lists me as a "member" and not the "owner"

https://nike.box.com/s/1tggpkys3ddvmndsbdxq0r2csg1gcdl8 This Box owner left Nike and His ID was terminated, post that all users who had access to the box folder have lost access. Could you please Help

I have a person with a Box account using their company email address. When I try to add them as a managed user to the company account it fails. Is there a way to move their account? 

初期設定のパスワードで8文字以上の指示しかなく、 英字（小文字）＋数字　の入力だとサインアップが完了できませんでした。 パスワードをリセットして、　英字小文字＋大文字＋数字 に変更するとサインアップが完了しました。