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Unable to access our files from our Cloud Provider

  • May 23, 2025
  • 1 reply
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We use a Citrix environment and log into apps.box.com from within this to access and upload files. We have worked with them and it appears that our IP address has been blocked/banned. We need to have this block/ban removed so that we can access our files.

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    Hi Sue, 

    Welcome to Box Community and glad to help!

    Is there an error message while trying to access box.com? If so, can you please attach a screenshot in this forum? 

    We'd love to further assist! 

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