Support Forum

Hello! I use to work everyday with a couple of files, actually I worked with them on Friday, and today, when I was trying access them they had just disappeared, it is a shared file and nobody knows anything about it, is there a chance to track where it went? Thanks in advance for your help!

Hello,  I am trying to update a user's email address, but get the error "Invalid email address". Can a support ticket be created? Thanks, Padraig

Hi, My storage says it is full @10/10gb when it's not. It does not reduce on clearing files. Need this resolved urgently as box is crucial in work. Can someone please help? Thanks Account ID 21070819709

Hello, I receive the following message "This shared file or folder link has been removed or is unavailable to you".  Thanks for your help.  Bertrand

Please tell me how to use it. When you register as a new user, you will be registered as an administrator user. I want to register as an external user. Even if you delete the administrator user and try again, it will be registered as an administrator user again. Please tell me how to register as a new external user.

The Box Search is not pulling up any files by keyword search. Is there a way to trigger an indexing so that the contents of my files are searchable within the box website? 

I'm trying to log in with my account but it gives me an error saying "Invalid code" when I enter my Authentication Code.

Zip compression is still causing Box downloads to fail for any large folders. Its practically unusable. We have been trying for a MONTH to download 1TB of data. Box has cost us and the US govenment an entire project. If there is anything you can do to assist us with downloading our vital humanitarian data please help. We just need the data. 

Box driveが起動できません。   「開いているファイルがあるため、Box driveを起動できません」と表示され起動できない状況です。 全てのファイルを閉じて、もう一度実施しましたが同じ表示がでます。 ＰＣを再起動しても同じ状況が続きます。 アンインストールもできない状況です。 「Box exeがありません」と表示され以降の作業が始まらない。 ご確認お願い致します。  

How do I submit a support ticket.I have 1 user that cannot sync 1 folder.Thanks

It has been like that for months, I can't review them because when you click on Problem Items ..it just spins as there probably far too many to read.  Is there a way to just clear that error log and I'll just do a folder compare to ensure I got what  need into Box?

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.  Please look into this matter with utmost urgency. Thanks in advance

File Request | Create Link - There was a problem completing your request. Please try again.

My Box account was created through my Google account. Recently, I am unable to log in to Box Drive. Also, on box.com, I can login but I cannot add a password. I am thinking these two issues are connected but I cannot find information on it.

We sent invitation mail to some of our members, but the mail was not delivered. As I searched on the web, I found a article regarding "suppression list". I think the mail was sent before mail account was created. So I'd like to know if these mail adress are in supplession list. Below is the link for the article that I read. Troubleshooting Issues with Email Notifications – Box Support Regards,

Hi, my account is mostly empty but it says my storage is full. I'd like someone to run the script please.

Hi, My account storage space is incorrect. I have this issue regularly and the support people run the script to correct the problem. Could the script be rerun for my account? As you are running the script manually, you should have provided an option or a tool for us to run the same script to avoid the issue in future.  Please look into this matter with utmost urgency. Thanks in advance

I am reaching out to ask about an issue I have encountered with accessing files via the local folder in Windows 10 File Explorer.I accepted an invitation to access files on the university lab's Box account using my personal Gmail account. While I can view the files on Box.com, I'm unable to access them locally. Whenever I attempt to log in via Box Drive, it redirects me to a webpage indicating that Box is launching, but nothing appears after the launch. Consequently, I can only access the files through Box.com. These are what I have already tried but didn't work:1. uninstalling and reinstalling the application 3 times, the problem persists.2. I have confirmed that Box is running on my device, and I do not have Box Sync installed.I would greatly appreciate your assistance in resolving this matter as soon as possible. Thank you for your attention to this request, and I look forward to hearing from you soon.

My account says 6.6GB of my 50GB is used, but I can't see any files after logging in. How to gain back access to them?

Hi, My account does not display the amount of free space correctly. Please help. I deleted about 1/2 of my account over the last 24 hours and I still show very little free space. Please let me know how can I repair this problem Thank you, Stathis

I've been unable to use Box Drive since upgrading to MacOS Sonoma 14.4.  I get the following error: Box Drive's system extension failed to load. Please make sure it has been enabled in System Preferences > Security & Privacy and then restart your computer. If the problem persists, please contact Box Support to further troubleshoot the issue. I have tried uninstalling, reinstalling, and rebooting between each action.  I have tried a manual install.  I've done a manual uninstall and removed all bits of Box that an app cleaner could find. I've downloaded BoxDrive 2.38.172.  Nothing works.  I always get this error. I have recently tried FPE mode via "defaults write com.box.desktop MacMode fpe", but it throws an error saying my OS is too old.  I have since deleted this. FWIW, I'm on an M1 Macbook Pro. Any suggestions?

Hi, please run that script that reclaims space on my box.   Regards Morten

The version of only certain files will be reverted. I don't know the cause, so please tell me how to solve it.

I cannot add multiple users because it says "Email already used in a Box account but not associated with an enterprise" but does not send an invite to their email to become associated with our enterprise. Please advise

I need to know how to alphabetize folders, they are now sorting by most recently used