I am reaching out to ask about an issue I have encountered with accessing files via the local folder in Windows 10 File Explorer.
I accepted an invitation to access files on the university lab's Box account using my personal Gmail account. While I can view the files on Box.com, I'm unable to access them locally. Whenever I attempt to log in via Box Drive, it redirects me to a webpage indicating that Box is launching, but nothing appears after the launch. Consequently, I can only access the files through Box.com. These are what I have already tried but didn't work:
1. uninstalling and reinstalling the application 3 times, the problem persists.
2. I have confirmed that Box is running on my device, and I do not have Box Sync installed.
I would greatly appreciate your assistance in resolving this matter as soon as possible. Thank you for your attention to this request, and I look forward to hearing from you soon.
