Skip to main content
Question

Unable to log in

  • May 23, 2025
  • 2 replies
  • 24 views
C
Forum|alt.badge.img

I'm trying to log in with my account but it gives me an error saying "Invalid code" when I enter my Authentication Code.

    2 replies

    C
    Forum|alt.badge.img

    Hi Mohamed, 

    Welcome to Box Community and glad to assist! 

    It shows that your Box account does not have Multi-Factor Authentication enabled and perhaps, are you referring on a different Box account?

    If so, using your affected Box account please create a new case to work with Product Support. 

    Thanks for posting! 

    C
    Forum|alt.badge.img

    Hi Rona,

    I'm not able to use my affected Box account since I can't log in. I tried the support form that doesn't require log in and was informed my "request has not been recorded" and that I need to upgrade, which I also cannot do because I cannot log in. Could you create a ticket so I can share the affected email with you privately?

    Thanks

    Terms & ConditionsAccessibility statement